Multiple Users - Files disappearing


Mortis

Recommended Posts

So we have 3 users on 3 machines all working remotely.  We have a folder with 15 documents in it on our shared folder thru sync.

User A and user B are online, selective sync on the folder in question, and both see 15 documents.

Users A and B go offline.

User C comes online, and they only had 10 documents in their folder.  They are on selective sync on the shared folder.

Users A and B come back online, and they only see 10 documents.

 

Where did our 5 missing documents go, how can we recover them, and how can we prevent this sort of behavior in the future?

Link to comment
Share on other sites

You can restore them from Archive  : https://help.resilio.com/hc/en-us/articles/204754239-Using-Archive-for-file-versioning-and-restoring-deleted-files-

Apparently, folder tree on C was newer than that on B and A, so deletion propagated. To get more details, please give more details - sync version, file names and debug logs to support. 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.