kennydjr83 Posted March 15, 2018 Report Share Posted March 15, 2018 I did not expect to be spammed from directly within the application after paying for a pro license (see attached screenshot, spam at bottom of window). How can this be permanently disabled? Quote Link to comment Share on other sites More sharing options...
Helen Posted March 16, 2018 Report Share Posted March 16, 2018 Sorry for the inconveniences caused. Please dismiss the ad, we'll not be promoting. Quote Link to comment Share on other sites More sharing options...
var0316 Posted March 16, 2018 Report Share Posted March 16, 2018 I am also receiving this same ad in my application. I don't remember that there was any provision for or against ads being in the application - but in consideration that I am a paid Home Pro user, you shouldn't need to subsidize my installation with ad revenue. Helen, you haven't really addressed the OP's concerns. Can this be disabled? I have dismissed the ad, but should we expect to see more in the future? Quote Link to comment Share on other sites More sharing options...
KevinM Posted March 16, 2018 Report Share Posted March 16, 2018 @Helen, this is an ongoing issue. Two years ago Resilio promised a toggle to disable the display of ads in the pro version: when can we expect to see this feature? Quote Link to comment Share on other sites More sharing options...
bbshop Posted March 16, 2018 Report Share Posted March 16, 2018 I am also recently victim of this disappointing practice. Signed up on the forum just to voice my displeasure. Prospective new users who prefer not to be subject to ads in their paid applications should inquire about this practice before spending money on the pro version. Quote Link to comment Share on other sites More sharing options...
mustgroove Posted March 16, 2018 Report Share Posted March 16, 2018 I also just got one of these - Sync Home license holder. Totally not acceptable that we would have ads inserted into paid software Quote Link to comment Share on other sites More sharing options...
collin Posted March 17, 2018 Report Share Posted March 17, 2018 Likewise. Home Pro paid user here. I have been happily using beta (btsync) and Resilio production versions for years. NOT acceptable to advertise within app. Please provide warning and/or a method to permanently toggle off. Quote Link to comment Share on other sites More sharing options...
kennydjr83 Posted March 17, 2018 Author Report Share Posted March 17, 2018 16 hours ago, Helen said: Sorry for the inconveniences caused. Please dismiss the add, we'll not be promoting. I'm not sure if I understand your response. Does this mean you are removing ads from paid versions of Resilio Sync forever? If so, great that would address my post. Thanks for any clarification Helen. Quote Link to comment Share on other sites More sharing options...
SyncGuy Posted March 18, 2018 Report Share Posted March 18, 2018 I can't see any ads in version 2.5.12, so maybe they are removed? Quote Link to comment Share on other sites More sharing options...
jammin Posted March 18, 2018 Report Share Posted March 18, 2018 (edited) I just got an ad (paid Sync Home Pro 2.5.12) but it's the first time I have ever seen one. Adding my voice to the list of people who think it's unreasonable to show ads in paid software. Edited March 18, 2018 by jammin Quote Link to comment Share on other sites More sharing options...
loki_racer Posted March 19, 2018 Report Share Posted March 19, 2018 Also a paid user and I'm seeing ads. This isn't acceptable. Quote Link to comment Share on other sites More sharing options...
Helen Posted March 19, 2018 Report Share Posted March 19, 2018 Please dismiss the ad, it won't show up. Quote Link to comment Share on other sites More sharing options...
loki_racer Posted March 19, 2018 Report Share Posted March 19, 2018 7 hours ago, Helen said: Please dismiss the add, it won't show up. We need more info. Did the ad display by mistake? Is this something we are going to have to disable every time we used Sync? Why are paid customer being shown ads? Quote Link to comment Share on other sites More sharing options...
mustgroove Posted March 19, 2018 Report Share Posted March 19, 2018 2 hours ago, loki_racer said: We need more info. Did the ad display by mistake? Is this something we are going to have to disable every time we used Sync? Why are paid customer being shown ads? +1 - we need to hear something more substantial from you about this, you already have our money so you need to explain to us why this happened, and we need to hear from you that it will never happen again. Quote Link to comment Share on other sites More sharing options...
Helen Posted March 20, 2018 Report Share Posted March 20, 2018 this happened cause an ad campaign was held. No, it will not show up again. Please accept my sincere apologies for this ad. Quote Link to comment Share on other sites More sharing options...
mustgroove Posted March 20, 2018 Report Share Posted March 20, 2018 8 hours ago, Helen said: this happened cause an ad campaign was held. No, it will not show up again. Please accept my sincere apologies for this ad. This doesn't answer the substantial questions we're asking here. A specific ad was shown because a specific ad campaign was held, and that ad will not show up again - but we're asking why this happened in the first place (it shouldn't), and whether it will happen again (it shouldn't). There's obviously code in the app that allows you to push ads even to paying customers in the first place, which shouldn't be the case. How is this something you feel is acceptable? We need to hear from you that you understand this is unacceptable and that paying customers will not be advertised to in future even if "an ad campaign is held" - firstly because you understand it's not right to advertise to paying license holders, and secondly because the paid version of the app doesn't even allow that to happen. It really really sucks that your response to this has been so tone deaf. Who do we speak to about getting refunds? Quote Link to comment Share on other sites More sharing options...
Helen Posted March 20, 2018 Report Share Posted March 20, 2018 I've heard you all, I apologized twice, I said how to remove the ad and said that it will not show up again. Apparently, once you've seen the ad it's been pushed to all Sync, right? This will not happen to Pro anymore. if you opt for refund, please contact support or do that from License Management Console. Thanks. Quote Link to comment Share on other sites More sharing options...
loki_racer Posted March 20, 2018 Report Share Posted March 20, 2018 More importantly, it would appear the Resilio is dialing home to get ad campaign information? If it's dialing home for ad campaign information, it's pretty much guaranteed it's dialing home with analytics data. Your own privacy policy fails to mention that you collect data for marketing purposes: Resilio uses such information for the following general purposes: to fulfill your requests for products and services, improve our services, conduct research, and provide anonymous reporting for internal and external clients. We don't want an apology. We want to know that paying users won't ever see any ad again. Quote Link to comment Share on other sites More sharing options...
mustgroove Posted March 20, 2018 Report Share Posted March 20, 2018 Nor does the EULA have any clause where paying customers consent to receiving advertisements. There's 3 aspects to this that have totally eroded my trust in Resilio: 1) the fact that this happened at all 2) the totally inadequate response from Resilio 3) the fact that this happened 2 years ago, Resilio said "We'll implement a switch to disable such notifications". This obviously never occurred, and nobody from Resilio has addressed this point yet either. Quote Link to comment Share on other sites More sharing options...
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