Loss of Selective Sync placeholders after deletion of synced folder

[dtorrey]

Have been struggling with Home Pro setup after adding a new linked device and inadvertently syncing everything from another device.  I now understand the function of the linked devices is to do exactly that.  However, in the process of working that out, a folder was deleted on one device which had placeholders in it.  When I reconnected the synced folder, the placeholders were not restored.  Can't figure out how to force full sync of the affected folder.  

• Tried changing Selective Sync status from "On" to "Off" - didn't work;
• tried On->Off and disconnecting the folder, then reconnecting - didn't work;
• tried On->Off and then "touching" the affected subfolder - didn't work;
• have yet to try On->Off and "touching" the affected subfolder on the source device (kind of hard to do in my remote setting).

Any suggestions (and even corrections) would be greatly appreciated.  Thanks in advance.

[Gane O'dwyer]

Hello,

When you disconnect a folder, it will no longer be kept in sync with any other devices, but it will remain in the file system and can be accessed through a file browser. Note that Sync will remove placeholder files from the folder (if "Selective Sync" was enabled).

Please pay attention on the full article.

[dtorrey]

@Gane O'dwyer

Thanks for the response.  Full article basically describes my experience.  HOWEVER, my question was not fully expressed in that, once I reconnect a share that had Selective Sync enabled, and the placeholder files are no longer there, how do I get the share to re-sync?  Even if I change the preferences to turn off Selective Sync, the share does not re-sync all contents, or even the previous placeholder files.

[Gane O'dwyer]

@dtorrey That case have to be investigated. Were all your devices updated to the latest 2.5.12 app version? Please do contact support team for the further issue investigation.