Mortis Posted April 5, 2018 Report Share Posted April 5, 2018 (edited) We have a copy of v2.5.12 (1191) that keeps crashing on one of our machines. It will stop responding when opening, and crash when attempting to start. Sometimes it will appear to be uploading, then changing to view the history or devices will cause the crash message. I have a dump file but it is too large to attach to this post... how can I get this log examined so we can get to a solution? Edited April 5, 2018 by Mortis edit: corrected version number Quote Link to comment Share on other sites More sharing options...
unit88888888 Posted April 6, 2018 Report Share Posted April 6, 2018 Same problem. I am going to try to get the dump file now. It just recently started...I posted about this earlier. Quote Link to comment Share on other sites More sharing options...
Gane O'dwyer Posted April 6, 2018 Report Share Posted April 6, 2018 What is your OS? Do you have Windows OS installed on your device? Quote Link to comment Share on other sites More sharing options...
Mortis Posted April 6, 2018 Author Report Share Posted April 6, 2018 This is on a laptop running Windows 10 x64. This was a fresh image of the OS. I found a solution for now by uninstalling Resilio, keeping the settings, restarting the computer, then reinstalling it. So far the crash report has not returned. I would still like to have the log file checked out, however. How can I get this to Sync Support? Quote Link to comment Share on other sites More sharing options...
Gane O'dwyer Posted April 9, 2018 Report Share Posted April 9, 2018 @Mortis Just contact support team via feedback sending and I will sent you then a relevant uploader link to get all files for the further issue investigation. Quote Link to comment Share on other sites More sharing options...
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