Keanen Posted April 12, 2018 Report Share Posted April 12, 2018 I have the notification service on (low or medium priority) and mobile data sync is on in the background yet data does not sync until I open the software. I feel like a poor iOS user Any ideas what could cause this? Quote Link to comment Share on other sites More sharing options...
Gane O'dwyer Posted April 13, 2018 Report Share Posted April 13, 2018 Do you have any task-killers installed or optimizers? Quote Link to comment Share on other sites More sharing options...
Keanen Posted April 13, 2018 Author Report Share Posted April 13, 2018 No and I have "do not optimize" set specifically for this app. Using a OnePlus 5T. Quote Link to comment Share on other sites More sharing options...
Gane O'dwyer Posted April 13, 2018 Report Share Posted April 13, 2018 In this case contact support and agree to attach logs, write down the time when Sync was not running in the background but should. Also please do check in the Android processes if the Sync service running. Quote Link to comment Share on other sites More sharing options...
shai Posted August 19, 2018 Report Share Posted August 19, 2018 On 4/13/2018 at 3:30 PM, Keanen said: No and I have "do not optimize" set specifically for this app. Using a OnePlus 5T. I have the same issue and using Oneplus 6. Did you ever contact support and get this resolved? Quote Link to comment Share on other sites More sharing options...
Keanen Posted August 19, 2018 Author Report Share Posted August 19, 2018 I am finding that the optimization setting goes away and I have to set it again. I am now back in working condition. Is your optimization off? Quote Link to comment Share on other sites More sharing options...
shai Posted August 19, 2018 Report Share Posted August 19, 2018 yes, it's off. did you contact their support? what did you they have to say about this? Quote Link to comment Share on other sites More sharing options...
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