Adding info to existing tickets

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Hi - I submitted a ticket and then wanted to add additional info to it. I was met with "please await a response before submitting another ticket" or something like that. No menas by which to add info. 

It should be registered under this username:

I wanted to point you towards a video that shows the problem live:

Basically, I think resilio has deleted over a decade of user files. I do hope you can add this to the ticket. It deletes it around 4.15s

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