luckman212 Posted August 14, 2018 Report Share Posted August 14, 2018 Trying out the new integration with iOS native Files app. I was trying to save a small PDF from Scanner Pro to a folder in my ResilioSync hierarchy. In the top right corner, a spinner was shown but it sat there forever (I waited about 5 minutes) and never "completed". I hit "Cancel" thinking it failed, but when I opened the Sync app, the file was there after all. I tested and replicated this 3 or 4 times - same every time. (No problem using the same workflow but saving to iCloud Drive instead) Is this a bug in Sync app? edit: adding a couple of screenshots: 1. about to save... 2. saving... (spinner never goes away, you have to hit "Cancel" -- but then the file actually does end up being saved) Quote Link to comment Share on other sites More sharing options...
Gane O'dwyer Posted August 15, 2018 Report Share Posted August 15, 2018 @luckman212 We will check that case on our side as it seems to be a bug. Quote Link to comment Share on other sites More sharing options...
luckman212 Posted August 15, 2018 Author Report Share Posted August 15, 2018 Ok thank you I appreciate it. FYI I am running the iOS12 developer beta 6 if that makes any difference (iPhoneX). I am happy to help test/debug this if needed just let me know, I have Testflight installed as well. Quote Link to comment Share on other sites More sharing options...
Gane O'dwyer Posted August 16, 2018 Report Share Posted August 16, 2018 @luckman212 You can send any details to support team. Quote Link to comment Share on other sites More sharing options...
luckman212 Posted August 16, 2018 Author Report Share Posted August 16, 2018 I updated to iOS12 dp 8 this morning and re-tested. Bug still the same. What is the correct way to contact the support team, and what should I send them? (screen recording? logs?) Thanks Quote Link to comment Share on other sites More sharing options...
Gane O'dwyer Posted August 16, 2018 Report Share Posted August 16, 2018 @luckman212 You can use contact support form in the app so you can agree to attach logs. Quote Link to comment Share on other sites More sharing options...
luckman212 Posted August 16, 2018 Author Report Share Posted August 16, 2018 Thanks, just submitted ticket & logs via the app. Also added some pics to the top post. Quote Link to comment Share on other sites More sharing options...
Gane O'dwyer Posted August 16, 2018 Report Share Posted August 16, 2018 @luckman212 got it. Quote Link to comment Share on other sites More sharing options...
luckman212 Posted August 25, 2018 Author Report Share Posted August 25, 2018 Just saw in the release notes that this is fixed in 2.6.1 Confirmed here, it's working for me! Thanks so much Quote Link to comment Share on other sites More sharing options...
Gane O'dwyer Posted August 28, 2018 Report Share Posted August 28, 2018 Yes, it was fixed in 2.6.1 app version. Quote Link to comment Share on other sites More sharing options...
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