dpdpdp Posted August 23, 2018 Report Share Posted August 23, 2018 Since updating to version 2.6.0, the two machines that I keep in sync both display the error message "Cannot get the list of trackers". I have checked everything listed at https://help.resilio.com/hc/en-us/articles/210587126-Cannot-connect-to-trackers. All the relevant ports seem to be open, and I can download the tracker address file in my browser. In any case, one of the machines is in my home, behind my router, and the other is at my university office, so the problem can't be localized to one router or location. I did not have this message before the update. Help? Quote Link to comment Share on other sites More sharing options...
Gane O'dwyer Posted August 23, 2018 Report Share Posted August 23, 2018 @dpdpdp Our team found the cause of such app behaviour. Contact support team and they will send you a relevant build with fix. Thank you. Quote Link to comment Share on other sites More sharing options...
dpdpdp Posted August 23, 2018 Author Report Share Posted August 23, 2018 Excellent -- but how do I contact the support team? Quote Link to comment Share on other sites More sharing options...
Gane O'dwyer Posted August 23, 2018 Report Share Posted August 23, 2018 You can do it via 'contact support' option in the app settings. Quote Link to comment Share on other sites More sharing options...
dpdpdp Posted August 23, 2018 Author Report Share Posted August 23, 2018 I see, thanks. Quote Link to comment Share on other sites More sharing options...
Gane O'dwyer Posted August 23, 2018 Report Share Posted August 23, 2018 good Quote Link to comment Share on other sites More sharing options...
mikedr Posted September 26, 2018 Report Share Posted September 26, 2018 I am having this exact same issue with Mac. Running Mac Sierra 10.12.6. Now do I get the new version -- and why can't I just automatically download it? Quote Link to comment Share on other sites More sharing options...
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