luckman212 Posted August 29, 2018 Report Share Posted August 29, 2018 reference post:https://forum.resilio.com/topic/34371-how-to-remove-device-in-my-devices/?do=findComment&comment=101225 Regarding this (old) issue. I'm running Sync 2.6.0 on a few devices (Mac Mini, MacBook, iOS, Synology NAS). Every day or so, I am finding in Settings > Identity that there are duplicate devices being created. E.g. "macbook" will show up 4 or 5 times. When I see this, I can shut down Sync, go into the Sync storage folder e.g. $HOME/Library/Application Support/Resilio Sync/.SyncUserXXXXXXXX/ and examine the info.dat files to see which duplicate identity belongs to which device. Then I can throw away all the duplicates, keeping only the most recent identity (1 for each device). But this is very tedious to do, and I don't understand why it's happening. I think it may have something to do with connecting to VPNs - which I do a lot from my macbook, maybe Sync is seeing the network change and somehow (mis)detecting it as a whole new device? Not sure. I have already tried a "full reset" - unlinking all devices, deleting Sync and then re-installing/re-linking folders. This didn't work, and I am still finding that the dupes are appearing regularly. This is mostly an annoyance/cosmetic issue since the actual Sync functionality is working normally. But I'd like to see it get fixed, as it apparently has been a known issue for at least 3 years... edit: before someone suggests it, I've already gone into power user preferences and set peer_expiration_days to 0. All that does is help keep the peer list down, so instead of saying "peers online: 2 of 9" it will say "2 of 2" - but it does nothing to prevent or remove the zombie identities. Quote Link to comment Share on other sites More sharing options...
Gane O'dwyer Posted August 29, 2018 Report Share Posted August 29, 2018 @luckman212 Please do contact support team and they will help you in the issue resolving. Quote Link to comment Share on other sites More sharing options...
luckman212 Posted August 29, 2018 Author Report Share Posted August 29, 2018 @Gane O'dwyer Thanks. I just opened support ticket #85314. Will keep this thread updated as well. Quote Link to comment Share on other sites More sharing options...
luckman212 Posted August 29, 2018 Author Report Share Posted August 29, 2018 Trying the beta build (2.6.10006) now - will keep posted if the problem returns. Quote Link to comment Share on other sites More sharing options...
Gane O'dwyer Posted August 29, 2018 Report Share Posted August 29, 2018 You need contact support team to get this build with fix. Quote Link to comment Share on other sites More sharing options...
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