Orcun Posted November 23, 2018 Report Share Posted November 23, 2018 Hello, I'm having sync issues. Files become zero byte file after successfully transferring them. I cannot figure out whats happening. You can find the log file attached. syncLogZeroByte.txt Quote Link to post Share on other sites
motonuke Posted November 25, 2018 Report Share Posted November 25, 2018 I'm having the same issue, I've lost a bunch of pictures on my phone because of this. Hope we can find a solution, for now I cannot trust this app. Quote Link to post Share on other sites
Orcun Posted November 25, 2018 Author Report Share Posted November 25, 2018 This is a very weird issue. Noone can help. I've lost files as well. I can't understand anything from the debug logs as well. Quote Link to post Share on other sites
Orcun Posted November 26, 2018 Author Report Share Posted November 26, 2018 Anyone? Any officials from Resilio? Quote Link to post Share on other sites
Timbo Posted November 27, 2018 Report Share Posted November 27, 2018 I've never liked their debug logs, as you need a decoder ring to make sense of errors, but I'd think you need the log from the other side. This log is basically just saying, "I got a file but it was size: 0". Need to know why the other side is telling you its a size 0 file. Quote Link to post Share on other sites
motonuke Posted November 27, 2018 Report Share Posted November 27, 2018 In our case, if debugging wasn't already enabled, who in their right mind is going to turn that on and potentially lose more data? Quote Link to post Share on other sites
Orcun Posted November 27, 2018 Author Report Share Posted November 27, 2018 Which other side? Can you see an id ? Quote Link to post Share on other sites
Eric Mathieu Posted December 25, 2018 Report Share Posted December 25, 2018 I am getting the same issue with my Raspberry Pi 2, v2.6.1 Quote Link to post Share on other sites
Timbo Posted December 25, 2018 Report Share Posted December 25, 2018 1 hour ago, Eric Mathieu said: I am getting the same issue with my Raspberry Pi 2, v2.6.1 They're up to 2.6.2 now. Quote Link to post Share on other sites
smee0815 Posted January 6, 2019 Report Share Posted January 6, 2019 (edited) Same problem here, using version 2.6.2 on Windows 10 and Raspberry. Luckily, the original versions seem to be present in the .sync/Archive subfolder, so I was able to restore them manually. But still, this bug severely reduces my confidence in this product. I need to constantly monitor folders with newly added files. After adding a file on a Windows machine to a folder synched to the raspberry, the only line in the logfile on the raspberry that contains the filename is Quote [20190110 19:47:30.716] TF[8539] [0x60b560d0][/media/hdd-1tb/sync/foldername/xxxxfilesizetestxxxx]: error: "initial recheck" (1) Edited January 10, 2019 by smee0815 add log file line Quote Link to post Share on other sites
AlexC Posted January 22, 2019 Report Share Posted January 22, 2019 On 1/6/2019 at 2:25 PM, smee0815 said: Same problem here, using version 2.6.2 on Windows 10 and Raspberry. Luckily, the original versions seem to be present in the .sync/Archive subfolder, so I was able to restore them manually. But still, this bug severely reduces my confidence in this product. I need to constantly monitor folders with newly added files. After adding a file on a Windows machine to a folder synched to the raspberry, the only line in the logfile on the raspberry that contains the filename is This issue was fixed in 2.6.3 version Quote Link to post Share on other sites
Rich Posted February 10, 2019 Report Share Posted February 10, 2019 I experienced this same problem running 2.6.3 (1340) on windows 10 and raspberry. It's not fixed. I do see them in the .sync/Archive folder. I just don't know: 1-how to get them out of the archive folder, and 2-how to prevent this from happening again. As a NEW user - I need some help. Thanks. Quote Link to post Share on other sites
Orcun Posted February 10, 2019 Author Report Share Posted February 10, 2019 38 minutes ago, Rich said: I experienced this same problem running 2.6.3 (1340) on windows 10 and raspberry. It's not fixed. I do see them in the .sync/Archive folder. I just don't know: 1-how to get them out of the archive folder, and 2-how to prevent this from happening again. As a NEW user - I need some help. Thanks. Is the raspberry version also 2.6.3? Quote Link to post Share on other sites
Rich Posted February 10, 2019 Report Share Posted February 10, 2019 No. It is 2.6.1 1319 Quote Link to post Share on other sites
Orcun Posted February 10, 2019 Author Report Share Posted February 10, 2019 9 minutes ago, Rich said: No. It is 2.6.1 1319 That's probably where the problem is. Type the following wget https://download-cdn.resilio.com/2.6.3/Debian/resilio-sync_2.6.3-1_armhf.deb sudo dpkg -i resilio-sync_2.6.3-1_armhf.deb This will override the previous installation. Then check from the web interface that Raspberry Pi is also running 2.6.3 Quote Link to post Share on other sites
Rich Posted February 10, 2019 Report Share Posted February 10, 2019 16 minutes ago, Orcun said: Is the raspberry version also 2.6.3? 1 minute ago, Orcun said: That's probably where the problem is. Type the following wget https://download-cdn.resilio.com/2.6.3/Debian/resilio-sync_2.6.3-1_armhf.deb sudo dpkg -i resilio-sync_2.6.3-1_armhf.deb This will override the previous installation. Then check from the web interface that Raspberry Pi is also running 2.6.3 When I update to this version on the Pi, what will it do to the files in the archive? Quote Link to post Share on other sites
Orcun Posted February 10, 2019 Author Report Share Posted February 10, 2019 5 minutes ago, Rich said: When I update to this version on the Pi, what will it do to the files in the archive? To the archieved files? Nothing. They stay there. You can put them back after you update. Manually copy the files in the archieve to their locations after you update. Quote Link to post Share on other sites
Rich Posted February 12, 2019 Report Share Posted February 12, 2019 On 2/10/2019 at 11:08 AM, Orcun said: To the archieved files? Nothing. They stay there. You can put them back after you update. Manually copy the files in the archieve to their locations after you update. Getting both machines on the same version 2.6.3 seemed to fix the problem for me. Thanks for your help! Quote Link to post Share on other sites
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