Sync on iOS takes too much space

[Helen]

iPhone or iPad show that Sync takes a lot of space. Browsing through the app does not confirm that  - the synced files take far less space than reported. 

 

Solution: 
go to Sync settings - > Support -> Contact support. *INSTEAD OF* email address type SNC.DBG.STORAGE (all caps), other fields leave untouched, tap on 'envelope' icon. You shall get a new pop up with Sync's storage folder . Browse through folders, especially Storage/.syncservice directory and "Files Storage Provider" . If it's "Files Storage Provider" that takes the space, you may delete the shares from Files Storage Provider - tap on 'i' -> remove. 

[Michele -BaNzO- Zamboni]

Thanks Helen! This solved my problem! the size of File Storage Provider directory in my case was 21GB. The only solution I had so far was uninstalling, reinstalling and reconfigure from scratch every time! :-)

[Thomas V]

Hi Helen,
I have the exact same problem.
However, I can't seem to make your solution work.
I go to sync/settings/contact us (the menu in the sync app on ios 14.7.1 is not "contact support", it's "contact us").
I the email address field I delete help@sync.com then insert SNC.DBG.STORAGE then press send/submit.
All that happens is "this is not a valid email".
Any ideas?
Regards,
/Thomas

[Helen]

it's 'Contact support'.

On 11/21/2021 at 10:44 PM, Thomas V said:

I delete help@sync.com

we are Resilio Sync. Product sync . com is a cloud storage, it's not us. 

[Erick]

bugs In ios latest version:

Can’t save multiple videos in camera roll onetime
Can’t select all items onetime and should choose them one by one

update please

[Maks]

On 2/11/2020 at 12:42 PM, Helen said:

iPhone or iPad show that Sync takes a lot of space. Browsing through the app does not confirm that  - the synced files take far less space than reported. 

 

Solution: 
go to Sync settings - > Support -> Contact support. *INSTEAD OF* email address type SNC.DBG.STORAGE (all caps), other fields leave untouched, tap on 'envelope' icon. You shall get a new pop up with Sync's storage folder . Browse through folders, especially Storage/.syncservice directory and "Files Storage Provider" . If it's "Files Storage Provider" that takes the space, you may delete the shares from Files Storage Provider - tap on 'i' -> remove. 

Hello; It's 2024 now, and the Resilio iOS app does not have the "contact us" option in the Support section at all anymore, only "Help Center" and "Forum". 

Is there still a way to access this essential tool? Thanks!

(I have 20 gigabytes of expensive space used for no valid reason; my Resilio needs a cleanup)