Helen Posted February 11, 2020 Report Share Posted February 11, 2020 iPhone or iPad show that Sync takes a lot of space. Browsing through the app does not confirm that - the synced files take far less space than reported. Solution: go to Sync settings - > Support -> Contact support. *INSTEAD OF* email address type SNC.DBG.STORAGE (all caps), other fields leave untouched, tap on 'envelope' icon. You shall get a new pop up with Sync's storage folder . Browse through folders, especially Storage/.syncservice directory and "Files Storage Provider" . If it's "Files Storage Provider" that takes the space, you may delete the shares from Files Storage Provider - tap on 'i' -> remove. Quote Link to comment Share on other sites More sharing options...
Michele -BaNzO- Zamboni Posted February 11, 2020 Report Share Posted February 11, 2020 Thanks Helen! This solved my problem! the size of File Storage Provider directory in my case was 21GB. The only solution I had so far was uninstalling, reinstalling and reconfigure from scratch every time! :-) Quote Link to comment Share on other sites More sharing options...
Thomas V Posted November 21, 2021 Report Share Posted November 21, 2021 Hi Helen, I have the exact same problem. However, I can't seem to make your solution work. I go to sync/settings/contact us (the menu in the sync app on ios 14.7.1 is not "contact support", it's "contact us"). I the email address field I delete help@sync.com then insert SNC.DBG.STORAGE then press send/submit. All that happens is "this is not a valid email". Any ideas? Regards, /Thomas Quote Link to comment Share on other sites More sharing options...
Helen Posted November 23, 2021 Author Report Share Posted November 23, 2021 it's 'Contact support'. On 11/21/2021 at 10:44 PM, Thomas V said: I delete help@sync.com we are Resilio Sync. Product sync . com is a cloud storage, it's not us. Quote Link to comment Share on other sites More sharing options...
Erick Posted June 28, 2022 Report Share Posted June 28, 2022 bugs In ios latest version: Can’t save multiple videos in camera roll onetime Can’t select all items onetime and should choose them one by one update please Quote Link to comment Share on other sites More sharing options...
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