Quincofish Posted September 12, 2020 Report Share Posted September 12, 2020 I sync from a Windows 10 PC, an Android Phone and a NAS. All good except on my Android Phone I regularly get the message "Can't Download File" (99%). When I check the phoneit shows Local xx and Total xx and the total is always more than the local, sometimes only one different and sometimes maybe 10 different, meaning there are some file that have not synced to my phone. When I look deeply, the "missing" files on the phone are actually there. What is going on? Quote Link to comment Share on other sites More sharing options...
Andy+ Posted September 12, 2020 Report Share Posted September 12, 2020 Doe you use version 2.6.4 from Google platform? Which Smartphone you have and Android version? Are the peers connected in a good condition and environment with good perfomance? Maybe a permission problem. Quote Link to comment Share on other sites More sharing options...
Quincofish Posted September 12, 2020 Author Report Share Posted September 12, 2020 Android 9 on an Oppo A9 2020. Resilio version 2.6.4 (8773). Lots of folders sync correctly. All network etc good. Also use an Android tablet that syncs correctly the same folder that is at fault on the phone. Quote Link to comment Share on other sites More sharing options...
Quincofish Posted September 13, 2020 Author Report Share Posted September 13, 2020 On 9/12/2020 at 11:26 AM, Quincofish said: I sync from a Windows 10 PC, an Android Phone and a NAS. All good except on my Android Phone I regularly get the message "Can't Download File" (99%). When I check the phone it shows Local xx and Total xx and the total is always more than the local, sometimes only one different and sometimes maybe 10 different, meaning there are some file that have not synced to my phone. When I look deeply, the "missing" files on the phone are actually there. What is going on? Add more data:- Currently this folder at fault has 5055 files in Local and 5065 in Total. So, it thinks 10 files have not synced when they actually are on the phone, so the sync works, just Resilio reports it incorrectly. Quote Link to comment Share on other sites More sharing options...
Quincofish Posted September 15, 2020 Author Report Share Posted September 15, 2020 No one has any idea how to fix this? How about some support from Resilio?? Quote Link to comment Share on other sites More sharing options...
Andy+ Posted September 15, 2020 Report Share Posted September 15, 2020 If nobody can help, best to contact Support directly: https://help.resilio.com/hc/en-us/requests/new?ticket_form_id=91563 Quote Link to comment Share on other sites More sharing options...
iMikla Posted January 22, 2021 Report Share Posted January 22, 2021 I have the same problem. Linux (Red Hat) host, Android phone. Read only share from the Linux host to the phone. Selective sync. Constantly reports "can't download file" @99%, yet everything that is synced is 100% there. Did you find a resolution? Quote Link to comment Share on other sites More sharing options...
Snappawapa Posted April 13, 2021 Report Share Posted April 13, 2021 Bump to this topic, was this ever resolved? Noticing (for me) it only happens with files being updated. My current 'solution' is to rename the file, wait for the old file to become deleted, and then rename to the old name. This is obviously rather tedious. Quote Link to comment Share on other sites More sharing options...
Quincofish Posted April 19, 2021 Author Report Share Posted April 19, 2021 On 4/14/2021 at 3:35 AM, Snappawapa said: Bump to this topic, was this ever resolved? Noticing (for me) it only happens with files being updated. My current 'solution' is to rename the file, wait for the old file to become deleted, and then rename to the old name. This is obviously rather tedious. Still a problem, I do the same, IE, rename etc.. Quote Link to comment Share on other sites More sharing options...
Daria Posted April 19, 2021 Report Share Posted April 19, 2021 On 4/13/2021 at 9:05 PM, Snappawapa said: Noticing (for me) it only happens with files being updated. 8 hours ago, Quincofish said: Still a problem, I do the same, IE, rename etc.. Is the shared folder located on SD Card? If so, disable Archive for it (toggle off ""i" > Preferences > Use archive"). Quote Link to comment Share on other sites More sharing options...
Quincofish Posted April 19, 2021 Author Report Share Posted April 19, 2021 Already turned off archive, still same.. Quote Link to comment Share on other sites More sharing options...
Daria Posted April 21, 2021 Report Share Posted April 21, 2021 Please submit a ticket from Android device from "Help > Contact support". After tapping on envelope, agree to send logs. Quote Link to comment Share on other sites More sharing options...
MichaelH Posted April 18, 2022 Report Share Posted April 18, 2022 Hello, Got the same issue. Every photo my wife is editing with her Samsung S20 photo editor, does not sync to my Samsung S20 with the same error. I need to move these files out of the folder and re-add it again and then sync works. Very annoying... Quote Link to comment Share on other sites More sharing options...
mazaka Posted June 24, 2022 Report Share Posted June 24, 2022 same problem,Looking forward to get a reply Quote Link to comment Share on other sites More sharing options...
mazaka Posted June 24, 2022 Report Share Posted June 24, 2022 All of a sudden, we found a solution! I found that most of the“Can' t download 99%” files contain win10 emoji sub-numbers, such as”🎈😂🐱🐉💋”these emoji, remove these sub-numbers and be fine Quote Link to comment Share on other sites More sharing options...
mazaka Posted June 24, 2022 Report Share Posted June 24, 2022 2 minutes ago, mazaka said: All of a sudden, we found a solution! I found that most of the“Can' t download 99%” files contain win10 emoji sub-numbers, such as”🎈😂🐱🐉💋”these emoji, remove these sub-numbers and be fine 突然就找到解決辦法了！我發現"can't download 99%"的文件，大部分都是含有win10 表情副號的，比如“❤💋😀🎈”這些，把這些副號去掉，就好了 Quote Link to comment Share on other sites More sharing options...
Wesley_Pipes_IGOr Posted July 15, 2022 Report Share Posted July 15, 2022 On 6/24/2022 at 8:57 AM, mazaka said: All of a sudden, we found a solution! I found that most of the“Can' t download 99%” files contain win10 emoji sub-numbers, such as”🎈😂🐱🐉💋”these emoji, remove these sub-numbers and be fine Thank you so much mazaka! File syncing stopped in one folder and it was because there were some file names with randomly generated characters. Removed/renamed them without any symbols and things started to sync again! Quote Link to comment Share on other sites More sharing options...
szech Posted August 13, 2022 Report Share Posted August 13, 2022 In android 11, you need to manually upgrade the permission of the sync app to let it write files again. In Settings, search for `permissions`. Click `Files and Media`. Find the Sync app, and give it the permission to "Allow management of all files". This will solve the "can't download file" problem. It's lame that sync doesn't prompt us to change the permission in the app, like others do. Instead we are left to faff around to find the solution and fix it ourselves Quote Link to comment Share on other sites More sharing options...
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