Quincofish Posted September 12, 2020 Report Share Posted September 12, 2020 I sync from a Windows 10 PC, an Android Phone and a NAS. All good except on my Android Phone I regularly get the message "Can't Download File" (99%). When I check the phoneit shows Local xx and Total xx and the total is always more than the local, sometimes only one different and sometimes maybe 10 different, meaning there are some file that have not synced to my phone. When I look deeply, the "missing" files on the phone are actually there. What is going on? Quote Link to post Share on other sites
Andy+ Posted September 12, 2020 Report Share Posted September 12, 2020 Doe you use version 2.6.4 from Google platform? Which Smartphone you have and Android version? Are the peers connected in a good condition and environment with good perfomance? Maybe a permission problem. Quote Link to post Share on other sites
Quincofish Posted September 12, 2020 Author Report Share Posted September 12, 2020 Android 9 on an Oppo A9 2020. Resilio version 2.6.4 (8773). Lots of folders sync correctly. All network etc good. Also use an Android tablet that syncs correctly the same folder that is at fault on the phone. Quote Link to post Share on other sites
Quincofish Posted September 13, 2020 Author Report Share Posted September 13, 2020 On 9/12/2020 at 11:26 AM, Quincofish said: I sync from a Windows 10 PC, an Android Phone and a NAS. All good except on my Android Phone I regularly get the message "Can't Download File" (99%). When I check the phone it shows Local xx and Total xx and the total is always more than the local, sometimes only one different and sometimes maybe 10 different, meaning there are some file that have not synced to my phone. When I look deeply, the "missing" files on the phone are actually there. What is going on? Add more data:- Currently this folder at fault has 5055 files in Local and 5065 in Total. So, it thinks 10 files have not synced when they actually are on the phone, so the sync works, just Resilio reports it incorrectly. Quote Link to post Share on other sites
Quincofish Posted September 15, 2020 Author Report Share Posted September 15, 2020 No one has any idea how to fix this? How about some support from Resilio?? Quote Link to post Share on other sites
Andy+ Posted September 15, 2020 Report Share Posted September 15, 2020 If nobody can help, best to contact Support directly: https://help.resilio.com/hc/en-us/requests/new?ticket_form_id=91563 Quote Link to post Share on other sites
Snappawapa Posted April 13 Report Share Posted April 13 Bump to this topic, was this ever resolved? Noticing (for me) it only happens with files being updated. My current 'solution' is to rename the file, wait for the old file to become deleted, and then rename to the old name. This is obviously rather tedious. Quote Link to post Share on other sites
Quincofish Posted April 19 Author Report Share Posted April 19 On 4/14/2021 at 3:35 AM, Snappawapa said: Bump to this topic, was this ever resolved? Noticing (for me) it only happens with files being updated. My current 'solution' is to rename the file, wait for the old file to become deleted, and then rename to the old name. This is obviously rather tedious. Still a problem, I do the same, IE, rename etc.. Quote Link to post Share on other sites
Daria Posted April 19 Report Share Posted April 19 On 4/13/2021 at 9:05 PM, Snappawapa said: Noticing (for me) it only happens with files being updated. 8 hours ago, Quincofish said: Still a problem, I do the same, IE, rename etc.. Is the shared folder located on SD Card? If so, disable Archive for it (toggle off ""i" > Preferences > Use archive"). Quote Link to post Share on other sites
Quincofish Posted April 19 Author Report Share Posted April 19 Already turned off archive, still same.. Quote Link to post Share on other sites
Daria Posted April 21 Report Share Posted April 21 Please submit a ticket from Android device from "Help > Contact support". After tapping on envelope, agree to send logs. Quote Link to post Share on other sites
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