Resilio Sync crashing 100% of the time after 10-20 seconds

[Faisal_Biyari]

Resilio Sync Version 2.7.2 (2.7.2)

MacOS version 10.15.6 (19G2021)

I have a paid version of Resilio Sync (Home Pro I think it is called?). I have it set up on about 6 to 7 different devices, mostly sharing the same files. On one of my devices, Resilio Sync crashes seconds after starting the application.

Resilio Sync starts by what seems to be reading the folders, possibly indexing them. Before it is done, it crashes.

I tried pausing syncing as soon as the app starts. Still continues to crash.

I tried disabling WiFi and starting the app. Still continues to crash.

I downloaded the app from the main site and replaced the old one. Still continues to crash.

 

As per https://help.resilio.com/hc/en-us/articles/206664730-Collecting-debug-logs- , I went to ~/Library/Application Support/Resilio Sync and added FFFFFFFF to the debug.txt and then went through the the sync.log file, specifically jumping to the end. It seemed to me the app had a problem with a folder named "The Piano Guys" and its subfolder "Non-Music", possibly their content as well.

I moved the whole folder out of the sync folders and tried again. Resilio Sync is working fine now.

The last part of the log:

[20200913 08:37:24.528] FC[ECB8:478C]: will verify that drive is mounted before proceeding path "Avatar (Official Music Video) The Piano Guys.mp4" removal
[20200913 08:37:24.530] Entry "/Volumes/External HD/Users/Censored/Downloads/Someone You Loved -Behind The Scenes- The Piano Guys(1).mp4" was updated, current state: pvi[NULL], expected: pvi[type:1 s:35026308 mt:1599713700 ct:1599713674 h:492F67A5DBC4AEE7B78F11A853738B95894A3456]
[20200913 08:37:24.530] FC[ECB8:478C]: fs event for entry "/Volumes/External HD/Users/Censored/Downloads/Someone You Loved -Behind The Scenes- The Piano Guys(1).mp4" t:0 s:0 id:0:0 type:0
[20200913 08:37:24.530] FC[ECB8:478C]: processing removal for "/Volumes/External HD/Users/Censored/Downloads/Someone You Loved -Behind The Scenes- The Piano Guys(1).mp4", exists = 1, placeholder = 0
[20200913 08:37:24.530] FC[ECB8:478C]: processing entry removal "/Volumes/External HD/Users/Censored/Downloads/Someone You Loved -Behind The Scenes- The Piano Guys(1).mp4", type = file
[20200913 08:37:24.530] Entry "/Volumes/External HD/Users/Censored/Downloads/Avatar (Official Music Video) The Piano Guys.mp4" was updated, current state: pvi[NULL], expected: pvi[type:1 s:62278838 mt:1599714016 ct:1599713723 h:F974DBBC594B569509F68C49E4DD095C82A1FA07]
[20200913 08:37:24.530] FC[ECB8:478C]: fs event for entry "/Volumes/External HD/Users/Censored/Downloads/Avatar (Official Music Video) The Piano Guys.mp4" t:0 s:0 id:0:0 type:0
[20200913 08:37:24.530] FC[ECB8:478C]: fs event(2) for entry "/Volumes/External HD/Users/Censored/Downloads/The Piano Guys/Avatar (Official Music Video) The Piano Guys.mp4" t:1599714016 s:62278838 id:16777229:6085812 type:1
[20200913 08:37:24.530] FC[ECB8:478C]: assign file_id 16777229:6085812 to entry with path "/Volumes/External HD/Users/Censored/Downloads/The Piano Guys/Avatar (Official Music Video) The Piano Guys.mp4"
[20200913 08:37:24.530] FC[ECB8:478C]: processing file renaming "Avatar (Official Music Video) The Piano Guys.mp4" -> "The Piano Guys/Avatar (Official Music Video) The Piano Guys.mp4"
[20200913 08:37:24.531] Entry "/Volumes/External HD/Users/Censored/Downloads/Avatar Music Video -Behind The Scenes- The Piano Guys.mp4" was updated, current state: pvi[NULL], expected: pvi[type:1 s:99783162 mt:1599713856 ct:1599713717 h:9AE61371A9514E0D57B0161BD50F1145936F94BA]
[20200913 08:37:24.531] FC[ECB8:478C]: fs event for entry "/Volumes/External HD/Users/Censored/Downloads/Avatar Music Video -Behind The Scenes- The Piano Guys.mp4" t:0 s:0 id:0:0 type:0
[20200913 08:37:24.531] FC[ECB8:478C]: fs event(2) for entry "/Volumes/External HD/Users/Censored/Downloads/The Piano Guys/Non-Music/Avatar Music Video -Behind The Scenes- The Piano Guys.mp4" t:1599713856 s:99783162 id:16777229:6085794 type:1
[20200913 08:37:24.531] FC[ECB8:478C]: unable to find parent entry "The Piano Guys/Non-Music" for rename destination
[20200913 08:37:24.532] Entry "/Volumes/External HD/Users/Censored/Downloads/ED SHEERAN - PERFECT -Behind The Scenes- The Piano Guys.mp4" was updated, current state: pvi[NULL], expected: pvi[type:1 s:73944195 mt:1599713785 ct:1599713702 h:7F623068109275CD2A125BAFD6EEFE2EB55F1A23]
[20200913 08:37:24.532] FC[ECB8:478C]: fs event for entry "/Volumes/External HD/Users/Censored/Downloads/ED SHEERAN - PERFECT -Behind The Scenes- The Piano Guys.mp4" t:0 s:0 id:0:0 type:0
[20200913 08:37:24.532] FC[ECB8:478C]: fs event(2) for entry "/Volumes/External HD/Users/Censored/Downloads/The Piano Guys/Non-Music/ED SHEERAN - PERFECT -Behind The Scenes- The Piano Guys.mp4" t:1599713785 s:73944195 id:16777229:6085741 type:1
[20200913 08:37:24.532] FC[ECB8:478C]: unable to find parent entry "The Piano Guys/Non-Music" for rename destination

The log cuts off after that, seemingly when the crash occurred.

I would like to add that 5 other devices are working fine, of which 2x MacOS and 2x Linux are sharing that same "The Piano Guys" folder.