lloucka Posted October 28, 2020 Report Share Posted October 28, 2020 Western Digital has released a major firmware update (My Cloud OS 5). BIN file needs to be reinstalled. Current MyCloudPR4100_ResilioSync_2.7.2.1375.bin won't install. "Incomplete app download. Please check your device's Internet connection and try again." https://shop.westerndigital.com/en-au/support/software/my-cloud-os Any plans for Resilio to support the new WD OS 5? Quote Link to comment Share on other sites More sharing options...
Andy+ Posted October 29, 2020 Report Share Posted October 29, 2020 Follow here your type of device. https://help.resilio.com/hc/en-us/articles/206664870-Western-Digital If not given, is better to contact the support. Quote Link to comment Share on other sites More sharing options...
rhaidiz Posted October 29, 2020 Report Share Posted October 29, 2020 Having the same issue with my WD MyCloud Ultra EX2. The bin currently provided by Resilio (2.7.2.1375) does not seem to work on the new My Cloud OS5. Quote Link to comment Share on other sites More sharing options...
lloucka Posted October 29, 2020 Author Report Share Posted October 29, 2020 (edited) 5 hours ago, Andy+ said: Follow here your type of device. https://help.resilio.com/hc/en-us/articles/206664870-Western-Digital If not given, is better to contact the support. Thank you Andy+, this is where I got the current BIN file. But it won't load. Here's what Resilio Supprt just wrote to me ... Daria Kiselyova (Sync) Oct 29, 2020, 0:07 GMT-11 Hello,Thank you for letting us know! We're currently working on the solution. We'll contact you back asap, when we have the fix. Best regards, Resilio Support Team Edited October 29, 2020 by lloucka Quote Link to comment Share on other sites More sharing options...
lloucka Posted October 29, 2020 Author Report Share Posted October 29, 2020 3 hours ago, rhaidiz said: Having the same issue with my WD MyCloud Ultra EX2. The bin currently provided by Resilio (2.7.2.1375) does not seem to work on the new My Cloud OS5. Resilio Support now knows and is working on this. Quote Link to comment Share on other sites More sharing options...
manudoteu Posted October 31, 2020 Report Share Posted October 31, 2020 Had the same issue with my WD Mycloud EX4100. I tried to reinstall the bin found on Resilio site (2.7.2.1375) today... and it seems to install! Thanx for the job! 🙂 Quote Link to comment Share on other sites More sharing options...
rhaidiz Posted November 1, 2020 Report Share Posted November 1, 2020 I can confirm it works, although now it says that I'm running low on disk space. Which it didn't say before and I'm not. Quote Link to comment Share on other sites More sharing options...
lloucka Posted November 1, 2020 Author Report Share Posted November 1, 2020 (edited) 7 minutes ago, rhaidiz said: I can confirm it works, although now it says that I'm running low on disk space. Which it didn't say before and I'm not. It seems that WD OS 5 takes time to index and runs in the background. I've seen my free space increase all by itself. But I'm no expert. Edited November 1, 2020 by lloucka Quote Link to comment Share on other sites More sharing options...
rhaidiz Posted November 5, 2020 Report Share Posted November 5, 2020 I have to retract my statement and say that Resilio Sync is not working for me. It keeps telling me I don't have enough disk space while my 4TB disk believes otherwise. Anyone with a similar issue and possibly a solution? Quote Link to comment Share on other sites More sharing options...
Rmv Posted November 8, 2020 Report Share Posted November 8, 2020 On 11/5/2020 at 10:55 AM, rhaidiz said: I have to retract my statement and say that Resilio Sync is not working for me. It keeps telling me I don't have enough disk space while my 4TB disk believes otherwise. Anyone with a similar issue and possibly a solution? Hello, I have the same problem since updating WD MyCloudGen2 to OS5 and installing the "MYCLOUD MIRROR GEN2 (OS 5)" package (backup 1TB data from DSM 5.2 to WD MyCloudGen2 with 8TB free). Quote Link to comment Share on other sites More sharing options...
Daria Posted November 9, 2020 Report Share Posted November 9, 2020 On 11/1/2020 at 6:53 PM, rhaidiz said: I can confirm it works, although now it says that I'm running low on disk space. Which it didn't say before and I'm not. On 11/1/2020 at 6:53 PM, rhaidiz said: I can confirm it works, although now it says that I'm running low on disk space. Which it didn't say before and I'm not. On 11/8/2020 at 10:36 AM, Rmv said: Hello, I have the same problem since updating WD MyCloudGen2 to OS5 and installing the "MYCLOUD MIRROR GEN2 (OS 5)" package (backup 1TB data from DSM 5.2 to WD MyCloudGen2 with 8TB free). Please set disk_min_free_space parameter to 0 in Power user preferences (Preferences > Advanced > Open power user preferences). Restart Sync to apply the change. Quote Link to comment Share on other sites More sharing options...
rhaidiz Posted November 10, 2020 Report Share Posted November 10, 2020 disk_min_free_space is already set to 0 in my configuration. I managed to work around it by setting disk_check_free_space to false. Now Sync doesn't complain about low space disk anymore. Of course this should be considered a temporary solution, there's definitely something not working properly and I hope an update would properly address this issue. In the meantime thanks for support and keep up the good work. Quote Link to comment Share on other sites More sharing options...
manudoteu Posted November 10, 2020 Report Share Posted November 10, 2020 In fact, I have the same problem about running low on space, whereas it is not the case. And disk_min_free_space is already set to 0 in my configuration. But I don't find any disk_check_free_space in the settings. Quote Link to comment Share on other sites More sharing options...
manudoteu Posted November 10, 2020 Report Share Posted November 10, 2020 . Quote Link to comment Share on other sites More sharing options...
rhaidiz Posted November 10, 2020 Report Share Posted November 10, 2020 I don't believe you can change that setting via the web interface but you have to manually change it via ssh. In my case the file is located at: /mnt/HD/HD_a2/Nas_Prog/ResilioSync/settings/sync.conf just manually add: "disk_check_free_space": false, Quote Link to comment Share on other sites More sharing options...
Rmv Posted November 10, 2020 Report Share Posted November 10, 2020 On 11/9/2020 at 10:06 AM, Daria said: Please set disk_min_free_space parameter to 0 in Power user preferences (Preferences > Advanced > Open power user preferences). Restart Sync to apply the change. Hello, The problem seems to be solved for me by following the instructions from Daria : set disk_min_free_space parameter to 0 (by default 0.0). Thanks a lot. Quote Link to comment Share on other sites More sharing options...
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