Worst support ever

[bilan]

Hi,

 

I'd like to share my little experience. I'm using resilio since some weeks. Since I was seduced by the scheduler option of the Pro version, I decided to give it a try. But during my trial period, I have been facing a problem. So I contacted the support through the website. I received an email confirming that my request was received: 

Le 17 janv. 2021 à 11:13, Sync Help Center <support@resilio.com> a écrit :

##- Please type your reply above this line -##

Hi,

Thanks for taking the time to contact the Sync Team. Our Help Center and Forums offer additional resources that may help you out.

Thank you for being part of the Sync Community.

Best,

The Sync Team

As you see it was the 17th of Jan. The 21th I stil did not get any news So I replied to this email.

Well.. I never got any answer. And now my trial period is over.

 

Now another funny detail I would like to add to this experience:

Last week already I decided to share this experience on this forum. So I subscribed to the forum but I never got any email confirming my subscription and giving me access to the forum. So I gave up.

Today, after days, what a surprise: I receive an email "Your registration is complete !" 😂

So I imagine someone somewhere unblocked a queue in a database or something like that.

 

To conclude, Resilio is totally unprofessional. 

 

KR

 

 

 

[Andy+]

Nobody knows what is going on at Resilio. A lot of threads telling about that this forum is feeling death from Resilio side, e.g.

https://forum.resilio.com/topic/71842-resilio-mainly-now-soon-syncthing/?tab=comments#comment-156232

Now it seems, also the support is not working smoothly. Sometimes from Resilio side is heared that the capacities for all are bordered.

[bilan]

Hello,

I've decided to get rid or resiliosync. It's the scheduler option who tempted me in the paid version. I've found another solution. 

Hv a nice day

[Andy+]

13 hours ago, bilan said:

found another solution

 

What you are using now?