McAroni99 Posted May 23, 2022 Report Share Posted May 23, 2022 Hi there, i have the resilio sync app istalled on my ex2 ultra, until last week everything worked as expected. Then came an firmware update for the NAS to 5.22.113. I think since then the connection to Resilio Snc is not possible anymore, i updated the sync app to the latest version (2.7.3.1381) but i have no access to the configuration of the app. There is the button for the configuration url, i got an error message, no connection to the server possible xxx.xxx.x.xxx:8889 Could anyone help if this is related to the firmware update of the nas, or what else coud i do? Of course i restarted everything multiple times. Thanks, Mc Quote Link to comment Share on other sites More sharing options...
j0n0 Posted May 25, 2022 Report Share Posted May 25, 2022 rollback firmware.https://downloads.wdc.com/nas/WDMyCloudEX2Ultra_5.21.104_prod.bin just update manually. works well here! Quote Link to comment Share on other sites More sharing options...
Erwin Posted May 25, 2022 Report Share Posted May 25, 2022 On 5/23/2022 at 5:02 PM, McAroni99 said: Hi there, i have the resilio sync app istalled on my ex2 ultra, until last week everything worked as expected. Then came an firmware update for the NAS to 5.22.113. I think since then the connection to Resilio Snc is not possible anymore, i updated the sync app to the latest version (2.7.3.1381) but i have no access to the configuration of the app. There is the button for the configuration url, i got an error message, no connection to the server possible xxx.xxx.x.xxx:8889 Could anyone help if this is related to the firmware update of the nas, or what else coud i do? Of course i restarted everything multiple times. Thanks, Mc Same here ... does anyone know how to solve the problem? Erwin Quote Link to comment Share on other sites More sharing options...
Erwin Posted May 25, 2022 Report Share Posted May 25, 2022 And the syncing does not work at all since then ... Erwin Quote Link to comment Share on other sites More sharing options...
Markus88 Posted May 27, 2022 Report Share Posted May 27, 2022 Hello, same issue here. Reslio wants to connect to IP address:8889 and the gui. I suspect it has something to do with the ports, but I tried several ports but without luck. Is there a way to downgrade to the previous firmware? Quote Link to comment Share on other sites More sharing options...
Snowwolf97 Posted May 27, 2022 Report Share Posted May 27, 2022 I am facing the same problem. I need some help here. Quote Link to comment Share on other sites More sharing options...
DanP Posted May 31, 2022 Report Share Posted May 31, 2022 I have the sane problema, hope in a new Version that dolce the problem Quote Link to comment Share on other sites More sharing options...
thestormdragonau Posted June 2, 2022 Report Share Posted June 2, 2022 Hi Everyone I had the same issues but also found the below post which has a very manual workaround until the app is updated. Cheers David Quote Link to comment Share on other sites More sharing options...
Alex_W Posted June 9, 2022 Report Share Posted June 9, 2022 The problem has been caused by changes WD made in the update 5.22.113 of the My Cloud OS 5, that interfere with correct Sync installation or start (if installed earlier). The fixed packages for different NAS models can now be found in the Sync Knowledge Base article on Western Digital NASes. The package can be installed manually via the Applications dashboard of the NAS. The uninstalling of already installed Sync is not necessary. Quote Link to comment Share on other sites More sharing options...
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