How to get support?

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I've paid this firm for the product. It doesn't work - it refuses to sync folders below a depth of 3 levels.

When I enter the license ID in the support request form, it says it's invalid and refuses to submit the form.

Is there any other way of contacting them?


Thank you

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Sorry but Your story sounds very unclear.

What's the website URL that you submitted your support request? Are you sure you were at the correct support site for correct software? Where did you get your "license ID"?

Elaborate your question (not the simple "it didn't work"), you'll have better chances to actually get helps.

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