Richard Lyon Posted April 17, 2023 Report Share Posted April 17, 2023 I've paid this firm for the product. It doesn't work - it refuses to sync folders below a depth of 3 levels. When I enter the license ID in the support request form, it says it's invalid and refuses to submit the form. Is there any other way of contacting them? Thank you Quote Link to comment Share on other sites More sharing options...
eltopo Posted April 18, 2023 Report Share Posted April 18, 2023 Sorry but Your story sounds very unclear. What's the website URL that you submitted your support request? Are you sure you were at the correct support site for correct software? Where did you get your "license ID"? Elaborate your question (not the simple "it didn't work"), you'll have better chances to actually get helps. Quote Link to comment Share on other sites More sharing options...
Andy+ Posted April 19, 2023 Report Share Posted April 19, 2023 https://help.resilio.com/hc/en-us/requests/new?ticket_form_id=91563 Quote Link to comment Share on other sites More sharing options...
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