Able To Share With Apple Devices - Not Able To Share With Android Devices - Why?

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While I'm able to log in the NAS, from any kind of device, shared video files are only opening on Apple Devices. Any Android devices that try to open a shared video file all show this message, "Oops, something went wrong. Please try again." Is there anything that I can do on my end to get rid of this error message or is this something that WD has to work on from their end?

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