"No tracker connection available" and download configuration file test

[Merle1]

17 minutes ago, Rares Chiorean said:

In the folder list, select/hoover on the desired folder and at the rightest there are three vertical dots ( Options ). 
Click  and select Preferences from the menu. 
Check Use predefined hosts.
If you enter a LAN IP and port, it will work, but if you have WAN...It doesn't always work, port forwarding must probably be set in the router of the remote computer, which is overkill if you have a lot of remote computers.

Thanks. Actually I just have LANs but it's already tricky (for me) because they don't have the same addresses plan (one is 10.0.*:* and the other one 192.168.1.*). If I could set up a local tracker as mentioned before that would maybe solve the issue, for now it's beyond my knowledge. Though, it would be nice to be independent of the publisher (I thought I was...).

[Rares Chiorean]

I think the service is back

[jmpr]

1 hour ago, Merle1 said:

Thanks ! I have done this folder by folder but I was mostly referring to @jmpr indication : "or in advanced settings for all folders at the same time". If I could use a global setting this would be easier, especially since IP addresses on my LANs are dynamically distributed so I might have to change this setting frequently.

In advanced settings, se image. Set it as ip:port,ip:port,ip:port  or alias (noip,samba...) instead of ip. That way all hosts affect all folders. More info: https://help.resilio.com/hc/en-us/articles/207371636-Power-user-preferences

[Fisher]

I am happy to report that as of now, it is working again (at least for me :D)

[Miyo]

Works again here too for now.

Waiting for the acknowledgment and outage report from Resilio.

[kramttocs]

You can set it at the global level and it will get inherited to all the folders. You also don't have to disable the relay or tracker settings. And you can use machine name.local with the port number and then you don't have to worry about the IP changing. Of course this is only applicable for lan devices.

[Merle1]

3 hours ago, jmpr said:

In advanced settings, se image. Set it as ip:port,ip:port,ip:port  or alias (noip,samba...) instead of ip. That way all hosts affect all folders. More info: https://help.resilio.com/hc/en-us/articles/207371636-Power-user-preferences

Great, thanks, I have entered the few IP addresses & ports ! Not easy to find...

Great also that the regular trackers are up again.

[Merle1]

28 minutes ago, kramttocs said:

You can set it at the global level and it will get inherited to all the folders. You also don't have to disable the relay or tracker settings. And you can use machine name.local with the port number and then you don't have to worry about the IP changing. Of course this is only applicable for lan devices.

Thanks and one clarification question : say one PC in my Resilio Network has for Windows name "XYZT", so I would have to enter in the global poweruser settings, "XYZT.local:12345" if 12345 is the port number used by Resilio client on XYZT. Is that right ? Thanks. [XYZT as a reminder of the reverse Polish notation used by HP calculators back in the eighties...].

[Anatoly Naumenko]

Looks like everything worked. Thanks to the resilio team 👍

[jmpr]

51 minutes ago, Merle1 said:

Thanks and one clarification question : say one PC in my Resilio Network has for Windows name "XYZT", so I would have to enter in the global poweruser settings, "XYZT.local:12345" if 12345 is the port number used by Resilio client on XYZT. Is that right ? Thanks. [XYZT as a reminder of the reverse Polish notation used by HP calculators back in the eighties...].

Yes, it is the port used in that device.

[RazorBladet]

6 hours ago, Miyo said:

Waiting for the acknowledgment and outage report from Resilio.

I concur.

[jdrch]

6 hours ago, Miyo said:

Works again here too for now.

Waiting for the acknowledgment and outage report from Resilio.

Affected devices are back to normal over here too.

I wouldn't hold my breath for any word from the team given what's happening in their home country.

[Merle1]

Just one more post to thank all that shared their way of managing this issue, for instance with predefined hosts at folder level or at global level. It has helped me a lot in this tracker interruption.

Thanks !

[taylorr]

UPDATE: I am in China. My peers seem to be back online already. 

[jmpr]

Yesterday I asked for support to Resilio using the "ask for support" form in my Resilio (2.81 Home pro), and they have answered me this morning. There was a tracker problem, now solved, but they confirm my workaround in the meanwhile (use of predefined hosts in advanced settings, or folder by folder as needed). So... problem solved. That's the solucion if it happens again in the future.

[Philippe]

Hi everyone,

I didn't realize there were so many responses on my topic. I have since enabled e-mail notifications to follow that more closely.

 

However...

Everything you reported doesn't seem related to my issue. All the messages are in the Nov 17-Nov 19 range, where there might have been an issue on resilio's side, that seems fixed.

My issue is older (Oct and even before), and more importantly, it is still present.

To summarize:

• I always use the same laptop, the only difference is the network
• When I'm at home, resilio works fine
• When I'm on the road, on my phone's connection for example, resilio works fine
• When I'm in the office, resilio doesn't work
  • It says it can't connect to trackers
  • I can't download the config file from Chrome
  • But I can download the config file from Firefox
  • And I can curl the config file

All of this makes me think the connection to the trackers is different between Resilio/Chrome and Firefox/curl.

So I try to understand what's happening.

And I'm wondering if I can apply some settings to Resilio that would make it behave more like Firefox, if that makes sense.

Thanks

[jmpr]

2 hours ago, Philippe said:

Hi everyone,

I didn't realize there were so many responses on my topic. I have since enabled e-mail notifications to follow that more closely.

 

However...

Everything you reported doesn't seem related to my issue. All the messages are in the Nov 17-Nov 19 range, where there might have been an issue on resilio's side, that seems fixed.

My issue is older (Oct and even before), and more importantly, it is still present.

To summarize:

• I always use the same laptop, the only difference is the network
• When I'm at home, resilio works fine
• When I'm on the road, on my phone's connection for example, resilio works fine
• When I'm in the office, resilio doesn't work
  • It says it can't connect to trackers
  • I can't download the config file from Chrome
  • But I can download the config file from Firefox
  • And I can curl the config file

All of this makes me think the connection to the trackers is different between Resilio/Chrome and Firefox/curl.

So I try to understand what's happening.

And I'm wondering if I can apply some settings to Resilio that would make it behave more like Firefox, if that makes sense.

Thanks

I do not use anything but Firefox, with no problems at all. I have Resilio in 3 NAS, android, Windows...

I don't think the browser is related to your tracker problem.

[Philippe]

Thanks for your response jmpr.

 

I am not saying the browser is related to my issue.

I would like to understand why Resilio can't connect to trackers.

And looking at the help pages, I understand that a good test is the access to https://config.resilio.com/sync.conf

And I just realized that I am able to reach that link in Firefox but not in Chrome. Hence my question.

[taylorr]

3 hours ago, Philippe said:

Hi everyone,

I didn't realize there were so many responses on my topic. I have since enabled e-mail notifications to follow that more closely.

 

However...

Everything you reported doesn't seem related to my issue. All the messages are in the Nov 17-Nov 19 range, where there might have been an issue on resilio's side, that seems fixed.

My issue is older (Oct and even before), and more importantly, it is still present.

To summarize:

• I always use the same laptop, the only difference is the network
• When I'm at home, resilio works fine
• When I'm on the road, on my phone's connection for example, resilio works fine
• When I'm in the office, resilio doesn't work
  • It says it can't connect to trackers
  • I can't download the config file from Chrome
  • But I can download the config file from Firefox
  • And I can curl the config file

All of this makes me think the connection to the trackers is different between Resilio/Chrome and Firefox/curl.

So I try to understand what's happening.

And I'm wondering if I can apply some settings to Resilio that would make it behave more like Firefox, if that makes sense.

Thanks

If you experience issue only when you are in office, it could be your network admin's decision: he/she blocks something related to Sync functionality. 

[Philippe]

On 11/27/2024 at 1:54 PM, taylorr said:

If you experience issue only when you are in office, it could be your network admin's decision: he/she blocks something related to Sync functionality. 

Thanks taylorr.

Indeed, and that's what I state in my original message.

 

But my understanding is that a good test to check is to try and download the config file provided in the help pages.

And I can't indeed download it from Chrome. But I can download it from Firefox.

So I was wondering if there is still some hope to make it work, even given my IT restrictions.

[Merle1]

Hi,

Trackers may be down again, I just got again the warning saying they are not available. Again during the WE. Same situation elsewhere ?

Regards !

[Folken]

37 minutes ago, Merle1 said:

Hi,

Trackers may be down again, I just got again the warning saying they are not available. Again during the WE. Same situation elsewhere ?

Regards !

Hey,

Same for me right now. 

[jdrch]

1 hour ago, Merle1 said:

Hi,

Trackers may be down again, I just got again the warning saying they are not available. Again during the WE. Same situation elsewhere ?

Regards !

Yep, same problem here 🤦‍♂️

[taylorr]

On 11/28/2024 at 10:47 PM, Philippe said:

Thanks taylorr.

Indeed, and that's what I state in my original message.

 

But my understanding is that a good test to check is to try and download the config file provided in the help pages.

And I can't indeed download it from Chrome. But I can download it from Firefox.

So I was wondering if there is still some hope to make it work, even given my IT restrictions.

I am not sure how to get around your IT restriction, perhaps they have their reasonings. 

Downloading the config file seems to me not a proof or disproof that you can/can't Sync. A file downloading in browsers is different from how Sync syncs. 

If, say, your home PC with Sync running has a public IP, you may want to try to add a Preferred Host in your Office PC. And then in your home router, you may need to forward that request to your Home PC. That may solve the issue. 

 

 

[Merle1]

21 hours ago, jdrch said:

Yep, same problem here 🤦‍♂️

Now they are back online again ! 😅