Thanks for the quick reply Helen. I previously read all those guides you link to and you can look at the feedback comments I've left on those for details about what information is missing. The typical new users doesn't need to know "how" to do things (with screenshots), we need to know "what" needs to be done. The guides don't need any screenshots and can assume the user knows how to use their own equipment and can open ports on their firewall and install applications. The problem is knowing what needs to be done. The Getting Started guides do not need great detail about how the things work under the hood. The guides should not expect the user to "try things out" to learn how the software works. Right now, there's just a bunch of separated, very short, overly detailed guides that often miss the basics of what needs to be done to get things to work. A good example is the "What ports and protocols are used by Sync" guide that goes into step-by-step detail about what the software is doing but has NO INFORMATION about what ports need to be open on my firewall and if i need them open for every device or just for the source, or the target, and whether it's inbound or outbound, or both.
Here's where I'm at: I've installed Sync as a service (one guide), installed it on the NAS (another guide), created the identity on each device (yet another guide) and created the link to sync my first folder (a fourth guide). But nothing is working so I assume I'm missing some basic step in the setup - but I'm guessing here. So I assume i need firewall ports open but I can't tell if I need that or not. Can you tell me what I might do to get a single folder to sync between two computers on two different LANs?
If you want your company to grow, then you need to remove the barriers in front of new users. The biggest barrier is getting the first sync to happen. For the future new users I think you should have a "Get Started" guide covering everything a person needs to do have two computers sync a single folder. It should just cover the most common scenario of having two windows computers sync a folder. It should not cover every possible scenario and OS. It should include downloading the right version for the platform, installing Sync, configuring the OS and network. Then it should be clear about what to do on which computer. The guide should not use ambiguous words like "computer 1" and "computer 2". It should use clear words like "source computer (computer that has the files to sync)" and "target computer (computer that needs the files)". Then it should have common reasons why things aren't working. It would take less than a few hours for someone knowledgeable to write this guide, yet it would save all new users from frustration.