scottjl

Removing of customer comments just because you disagree with them is a pretty bad business practice. If you can't take criticism from your customers, then perhaps you shouldn't be in business. I do understand that Bittorrent is a company and needs to generate income or there will be no product to sell, my previous comments regarding the subscription pricing model simply reflects my belief that there needs to be certain amount of value provided to justify the annual billing model. Subscriptions are all the rage for software companies these days as they generate recurring revenue, and they make sense in a case where the provider has reoccurring expenses, like hosting customer data in the cloud. But based on the information provided at this time, what is Sync providing for me for my $40/yr? As I mentioned in a previous message, Sync compares itself to Dropbox, Drive, etc. But those services provide off-site hosting of my data for those fees, Sync provides, if I choose to use it, a torrent tracker. Sync, I think what the problem is, you offered just enough information to open up a whole lot of questions, particularly about pricing, with very few answers. You might want to provide more answers, or retract your information until you are able to do so, because what you have right now is simply causing a lot of confusion, anger, and frustration. Just my 2 bits.

Well it's clear who won't be earning a Customer Service Rep of the year award. I'd like to point out that as a potential customer I have every right to express my opinion just as BT has the right to charge for their software. What the "complainers" are providing is called "feedback" and smart companies take note. Not all of us posting here are individuals sharing porn torrents with their buddies, some of us work for multi-billion dollar companies with global data centers. Yes, I have a "right to move to a different product" but that generally isn't something you want to tell your customers or they will take their business elsewhere and your company won't be in existence very long. PS. I too noticed postings getting deleted (since I'm subscribed to the thread and emails go out when messages are posted). Again, not the best customer service practice.

Thanks for the information N4TE_B. I am curious about a point koldKat brought up. How can you remain anonymous if you have to use a license that obviously is registered to someone, especially if it is a subscription.

Marko, you might want to take a breather and let BT do some of the speaking for themselves, this is the hole they dug. Let's get some official word from them, unless you're somehow speaking on behalf of the company?

If it's premature, maybe the pricing shouldn't have been disclosed until the feature set was? I think it's entirely fair to comment on the pricing, especially in comparison to the competition. After all BT itself presented a chart in the blog post comparing Sync to Dropbox, Google Drive and OneDrive.

This is misleading, it isn't "unlimited" storage, I am paying for all of the storage myself. My hard drives, in multiple locations, don't just magically appear, aren't magically powered, and aren't magically redundant. My point is, for $40 a year I can get XXX (depending on service provider) of synced storage that also holds a copy outside of my systems in their data center. In my opinion, this justifies a yearly subscription fee, since I'm borrowing some of their disk space. BT Sync, other than basically hosting a tracker (which you can bypass entirely) hosts nothing. So where is the justification for the subscription fee? Are they going to provide $40 of new features to me yearly? Again, I based my comment on the information available to me at this time. It sounds like BT itself is still trying to work things out. PS. I can roll my own offsite backups with rsync too, that costs me nothing (other than my hardware, network, etc).

$40/year? Sorry, but the Pro version had better come with some amazing features then to justify the subscription price considering you aren't really hosting the data for us. Your selling point comparing your service to Dropbox and others neglects one point, they all have an off-site (from my standpoint) service that also has a copy of my data. Should all my servers melt down, I can still retrieve a copy from their service. That justifies the yearly subscription model, housing a copy of my data. I would gladly pay $40 once and be done with it for your software, like a traditional software package, and pay a nominal fee for upgrades if/when I need them. I'll wait and see what the final products, and pricing, are, this is just by two bits for now.