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About ts2016

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  1. I'll chime in here. Windows clients affected but not MacOS. -Running latest version of Sync client. -.DOCX and .XLSX files are created by a user and saved. In some cases, but not all, file is reported by Sync client to be locked. -Closing Word/Excel does not fix the issue. -Restarting sync client on their device does not resolve the issue. -ProcessManager reports that file is in use by Explorer.exe. -Throttling Explorer.exe via Task Manager, pause/resume sync and File Locked error goes away in Sync client. But, file does not sync to other devices. I have