Lloyd Summers

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About Lloyd Summers

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  1. Some findings #1 - I was correct, the application does not appear smart enough to register that something was copied from the Archive back to the Main. It is maintaining dual copies. Only time will tell if it "duplicates" all the copied items in the archive ... #2 - I believe I found the reason Resilio decided to delete the millions of files - and I honestly expect it will continue to delete every file until the sync is complete. This is a great example of why documentation is important, as the order of operations is quite possibly the reason it eradicated the file structure - and now it has me concerned that there are bigger issues in Resilio. Near as I can tell, what appears to have happened is this: The Share was created on Computer A. Computers A,B,C,D,E,F were connected. Everyone was empty. Computer A was setup with Symlinks - however the program registers those as empty and nothing would Sync. So the symlinks were removed. All 6 Computers (including the owner) were then firmly seeded with content (no more symlinks) What is expected: Resilio sees the new content on all 6 machines, and begins indexing and validating the data What appears to have happened: Somehow Resilio decided that the new files on owner conflicted with the original empty state. It then proceeded to delete all the files on owner, resulting in it Syncing deletions to all children. What is interesting, is the deletions did not start occurring until about 24hrs to 48hrs in. If this is a true accounting of what happened, this means there is a very real possibility anytime I copy a file into Resilio from any of the computers, that it will consider it a conflict of some past state of the Owner, and will just silently delete the files. But if that is true, then why aren't the forums on fire from everyone having missing files?
  2. Hi All, History - You can skip this if you like I came to Resilio from Dropbox as they informed me will not provide support to clients with over 300,000 files, resulting in the application crashing on 3 of our computers for the last few years. On the advice of others, I bought Resilio without being able to do much testing (with over 500GB of data, and 2.5 million files, the 5GB limited version does not tell me anything of value). So, I did the initial setup, copied all the folders to where I needed, got all the sync's running and folders connected. I did at first try to use SymLinks to make it easier to split the data, which obviously just didn't do anything. Anyway, I won't harp on the terrible memory use yet - but I find it is partially synced and already using ~2 to 4GB of RAM - I will roll with that for now (all my machines have 32GB minimum) and it is not my chief concern but I do feel like a DBA should be consulted, you do not need to have the entire folder DB loaded in RAM all the time... However, my current pressing issue is that about a week in now and I started noticing about 2 days ago that I had files missing... I took a look today, and discovered that it wasn't just some files, but had become approximately 75% of all of my files were deleted by Resilio Sync. In total, I am missing around ~350GB (millions of files) - however, the folders and subfolders are intact. Just the files were deleted. Question #1 - I can't for the life of me find a good article on how to properly restore files. Is there an article on proper restore methods using Resilio? I did find some of the missing files in .sync/Archive. So do I now need to look in that folder on all of my computers, manually copy those files out, back into the Resilio Sync folder? Do I then delete the Archive copies? Or is it smart enough to do this on its own? I suspect, it is not. How do I stop it from permanently deleting files >1GB? During this process, it does appear to have permanently deleted several large files. Question #2 - Should I, or Can I, trust Resilio? I ask this, not to be rude, but out of knowing little about this, as I purchased the program on the recommendation of others. I honestly want to know, is this an actual commercial product, or a funky proof of concept, and not ready for consumption? I'm much more nervous and concerned about my data with Resilio and I'm on the fence of asking for a refund - I'm starting to get buyers remorse really quickly. I absolutely do not want to find myself missing this many files again - it is actually worse than a crashing application, it is actually intentionally destroying data - and I can't find anything to tell me why. Just to clarify on this point, fortunately Resilio is not my last point of backup, but if it deletes a mass load of files and I don't realize it for 30 days, it could begin to impact my other points of backup. And that will be a real problem. Things I'd really love to know ... Am I wrong to be trusting Resilio or should I be staying with mainstream cloud sync providers at this time? Is the only solution to create my own third party program to monitor the archive folder for files that Resilio is deleting? Finally, all 6 or so computers are STILL syncing... If I restore these files now, is this program just going to keep deleting them again until this sync finishes? I suppose, information wise, if there is a KB article or something I missed - this could help me a lot. The only links I could find mentioned on the forums and posts are 404's. For further examination, I would for future love to know the easiest way to do a restore when the archive has a bunch of renamed copies of files. I really don't want to have to create my own tool / program here for monitoring and handling Resilio archives ... but the program seems like it is incomplete in the archiving area. Support Ticket I have not been able to create a support ticket yet. The login system is asking for my License ID, which when I copy it from the program, it just says it doesn't recognize. I'll give this thread a few days, and hope for a response.