johngalt Posted September 18, 2013 Report Share Posted September 18, 2013 I installed BitTorrent Sync yesterday on my new Microsoft Surface Pro running 64 bit Windows 8 Professional. The install went along fine, but nothing happens when I open the program -- no error messages either. Although, I can see an entry for its corresponding exe in the Task Manager. I have rebooted the machine, put the program in the start up and even removed from it to no avail. Any ideas as to why this is happening? Quote Link to comment Share on other sites More sharing options...
crash893 Posted September 19, 2013 Report Share Posted September 19, 2013 does it go to desktop mode? is it in the system tray? Quote Link to comment Share on other sites More sharing options...
johngalt Posted September 19, 2013 Author Report Share Posted September 19, 2013 does it go to desktop mode? is it in the system tray? I start it from the desktop mode only, however, the window does not appear. It is not in the system tray either. Quote Link to comment Share on other sites More sharing options...
johngalt Posted September 19, 2013 Author Report Share Posted September 19, 2013 Let me report a few things that I have tried: 1. Ran it under compatibility mode as windows xp sp3, windows 7, and even vista.2. Ran it under lower 640x480 resolution3. Ran it as administrator4. Uninstalled and then reinstalled. None of the above have worked so far. I looked in the log file at AppData\Roaming\Bittorrent Sync and found the following error message prepended by a time stamp: Can't write localization file. Error code 183 The complete log file which only contains the above message is attached as well (appended .txt extension to enable uploading).sync.log.txt Quote Link to comment Share on other sites More sharing options...
johngalt Posted September 24, 2013 Author Report Share Posted September 24, 2013 Someone has got to have some idea as to why this is happening? Is there any more information that I could provide to help support team find answers? I had also emailed the support team with the log and a description of the problem, but I have not heard back from them. Quote Link to comment Share on other sites More sharing options...
johngalt Posted October 11, 2013 Author Report Share Posted October 11, 2013 I would really like someone or the support team to look into this problem. If someone has a surface pro, could they please try installing and seeing if they have the same problem? Quote Link to comment Share on other sites More sharing options...
johngalt Posted October 28, 2013 Author Report Share Posted October 28, 2013 It has been 1 month and 10 days since I posted my problem and in the mean time I have download other newer versions that have appeared on this site. However, nothing seems to have solved the problem. I had emailed the support staff, and initially they engaged with me for a while asking me to submit the log file, inputting something in the log file, and then retesting. But, no resolution came from them. I have been waiting patiently, even bugging the support team every once in a while. I undertand that for a company there may be more important things to worry about than supporting a user through his problems. But, once you open a channel of communication to help users, it is expected that the company will follow through and respond in a reasonably timely manner. Otherwise, what is the point of letting users send an email to the support team if no one is going to follow up or even provide a we-give-up sort of answer. Quote Link to comment Share on other sites More sharing options...
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