Status Is Stuck At X Up, Y Down


m1dnight

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Hi,

 

I've been using BT Sync for about half a year now but I'm seeing some strange behaviour.

 

Some folders containing pictures, programming projects and simple standalone programs don't sync that well.

 

They show freeze at stating how much data has to be down- and uploaded.

 

I have tried removing all the .SyncHistory and two Sync files from both directories after removing them from the clients. Then I added them again. This does not solve the issue though.

 

The debug log doesnt show any error of some sort either. I'm kinda stuck here.

 

Screenshot:

http://img.ctrlv.in/img/52a3319c42ade.png

 

edit: sent an email.

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Sounds like you've potentially got files you're trying to sync currently open/locked/in use by other applications.

 

Closing these files and/or their respective applications should allow the outstanding data to transfer.

 

If that doesn't work and you're sure the files are all closed, then please do the following:

1) Shut down Sync on all your devices

2) Locate and delete any .!Sync, .SyncPart, .SyncTemp, or .SyncOld files on your devices

3) Restart Sync on your devices

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