eltopo Posted May 27, 2017 Report Share Posted May 27, 2017 Hello, I have an offline device (an android tablet that died recently and won't boot). The device was linked before to my account and now it stays offline and probably will never come back online. Since I can never access Sync app on this device, how can I unlink it from other devices (linked to my account)? Thanks Quote Link to comment Share on other sites More sharing options...
Moe Posted May 28, 2017 Report Share Posted May 28, 2017 You can go into your advanced settings and set the peer expiration date to 0 and then restart sync and set it back to 7. The device should be removed from the peers list. Quote Link to comment Share on other sites More sharing options...
eltopo Posted May 28, 2017 Author Report Share Posted May 28, 2017 @Moe Thanks for the reply. Unfortunately, I tried to change peer_expiration_days, either by editing it in power user preferences or by modifying my rslsync.config file, after I restarted sync several times, the obsolete device is still there in the linked device list. However, I did notice that my shared folders have reduced peers. I guess this option is working for "peers", not "linked devices". Quote Link to comment Share on other sites More sharing options...
Moe Posted May 28, 2017 Report Share Posted May 28, 2017 Yes, exactly. I was not sure what option you meant. So for the My Devices you can remove a device by going TO this device and unlinking it. What you can't do is unlink other devices from one device. Say you can't delete Device B by accessing the My Devices setting on device A. You have to do it on device B. Quote Link to comment Share on other sites More sharing options...
eltopo Posted May 29, 2017 Author Report Share Posted May 29, 2017 Well like I said before in post #1, the device was dead so I could not unlink on it. Quote Link to comment Share on other sites More sharing options...
02384098203948234 Posted May 29, 2017 Report Share Posted May 29, 2017 Maybe that will work https://help.getsync.com/hc/en-us/articles/204644049-If-your-device-is-stolen Quote The above steps will remove the previous instance of Sync and break the connection with the stolen device. If you have a PRO version, you should activate your license again (click here to see how). The owner of the license is the peer who activated it most recently, therefore re-adding the license to Sync will override the previous activation Quote Link to comment Share on other sites More sharing options...
eltopo Posted May 30, 2017 Author Report Share Posted May 30, 2017 On 5/29/2017 at 0:15 AM, ellw said: Maybe that will work https://help.getsync.com/hc/en-us/articles/204644049-If-your-device-is-stolen I am sure this would work, but if this is the only answer to my question I would be very disappointed since all devices need to uninstall/reinstall. Quote Link to comment Share on other sites More sharing options...
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