w411 Posted July 10, 2013 Report Share Posted July 10, 2013 Have had a few random "crashes" where the process is still running but all other systems see the affected system as unavailable. Took a look in the application log:Log Name: ApplicationSource: Application ErrorDate: 7/5/2013 6:31:59 AMEvent ID: 1000Task Category: (100)Level: ErrorKeywords: ClassicUser: N/AComputer: VOSTRO2Description:Faulting application name: BTSync.exe, version: 1.1.27.0, time stamp: 0x51d56395Faulting module name: BTSync.exe, version: 1.1.27.0, time stamp: 0x51d56395Exception code: 0xc0000417Fault offset: 0x00102842Faulting process id: 0x18bcFaulting application start time: 0x01ce79439278be72Faulting application path: C:\Program Files\BitTorrent Sync\BTSync.exeFaulting module path: C:\Program Files\BitTorrent Sync\BTSync.exeReport Id: 1eebd8dd-e55e-11e2-ab85-001d098efdaeEvent Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2013-07-05T10:31:59.000000000Z" /> <EventRecordID>75436</EventRecordID> <Channel>Application</Channel> <Computer>VOSTRO2</Computer> <Security /> </System> <EventData> <Data>BTSync.exe</Data> <Data>1.1.27.0</Data> <Data>51d56395</Data> <Data>BTSync.exe</Data> <Data>1.1.27.0</Data> <Data>51d56395</Data> <Data>c0000417</Data> <Data>00102842</Data> <Data>18bc</Data> <Data>01ce79439278be72</Data> <Data>C:\Program Files\BitTorrent Sync\BTSync.exe</Data> <Data>C:\Program Files\BitTorrent Sync\BTSync.exe</Data> <Data>1eebd8dd-e55e-11e2-ab85-001d098efdae</Data> </EventData></Event> Quote Link to comment Share on other sites More sharing options...
upcboy Posted July 10, 2013 Report Share Posted July 10, 2013 Try the New version 1.1.30 Quote Link to comment Share on other sites More sharing options...
w411 Posted July 15, 2013 Author Report Share Posted July 15, 2013 Updated to 1.1.30 on July 10.Noticed just now the BT Sync icon was missing from the tray and checked my event logs to see it crashed earlier today with no notification:Log Name: ApplicationSource: Application ErrorDate: 7/15/2013 4:45:52 PMEvent ID: 1000Task Category: (100)Level: ErrorKeywords: ClassicUser: N/AComputer: VOSTRO2Description:Faulting application name: BTSync.exe, version: 1.1.30.0, time stamp: 0x51dc133aFaulting module name: BTSync.exe, version: 1.1.30.0, time stamp: 0x51dc133aException code: 0xc0000417Fault offset: 0x00103376Faulting process id: 0xe70Faulting application start time: 0x01ce7f069ca29da4Faulting application path: C:\Program Files\BitTorrent Sync\BTSync.exeFaulting module path: C:\Program Files\BitTorrent Sync\BTSync.exeReport Id: 892c0bc7-ed8f-11e2-b8a7-001d098efdaeEvent Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2013-07-15T20:45:52.000000000Z" /> <EventRecordID>75998</EventRecordID> <Channel>Application</Channel> <Computer>VOSTRO2</Computer> <Security /> </System> <EventData> <Data>BTSync.exe</Data> <Data>1.1.30.0</Data> <Data>51dc133a</Data> <Data>BTSync.exe</Data> <Data>1.1.30.0</Data> <Data>51dc133a</Data> <Data>c0000417</Data> <Data>00103376</Data> <Data>e70</Data> <Data>01ce7f069ca29da4</Data> <Data>C:\Program Files\BitTorrent Sync\BTSync.exe</Data> <Data>C:\Program Files\BitTorrent Sync\BTSync.exe</Data> <Data>892c0bc7-ed8f-11e2-b8a7-001d098efdae</Data> </EventData></Event> Quote Link to comment Share on other sites More sharing options...
vadimt Posted July 16, 2013 Report Share Posted July 16, 2013 Hi, Could you please send us a dump file (.dmp) ? You can find it in C:\Users\<User>\AppData\Roaming\BitTorrent Sync\ after crash. Please send it to syncapp@bittorrent.com.Thanks a lot! Quote Link to comment Share on other sites More sharing options...
w411 Posted July 17, 2013 Author Report Share Posted July 17, 2013 Just had another crash and there are no .dmp files in that directory, I am displaying hidden files and system files also. Quote Link to comment Share on other sites More sharing options...
GreatMarko Posted July 17, 2013 Report Share Posted July 17, 2013 What version of you using now? Are you still on 1.1.30? In which case, 1.1.42 is available, and does fix a number of crashes. Quote Link to comment Share on other sites More sharing options...
w411 Posted July 17, 2013 Author Report Share Posted July 17, 2013 have just upgraded to 1.1.42, was using 1.1.30 . . . should there have been .dmp files in that directory though for future reference? Quote Link to comment Share on other sites More sharing options...
GreatMarko Posted July 17, 2013 Report Share Posted July 17, 2013 should there have been .dmp files in that directory though for future reference?Yes, dumps should be stored in %AppData%\BitTorrent Sync (and not as hidden files). They will have file names along the lines of "12345678-sync.1234.dmp" Quote Link to comment Share on other sites More sharing options...
w411 Posted July 17, 2013 Author Report Share Posted July 17, 2013 no .dmp files in there at all Quote Link to comment Share on other sites More sharing options...
vadimt Posted July 18, 2013 Report Share Posted July 18, 2013 Could you please send us debug log from your machine running 1.1.42 after crash?Here are the steps Thanks! Quote Link to comment Share on other sites More sharing options...
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