naturalblue Posted January 12, 2016 Report Share Posted January 12, 2016 HiOn my android 6.0.1 (Marshmallow) phone when i add a folder from an existing sync, then sync starts indexing but never syncs. Even the default Camera backup is doing this. It happens on both internal SD and my external.Has anyone else got issues using sync with Android 6.0+ Quote Link to comment Share on other sites More sharing options...
Helen Posted January 13, 2016 Report Share Posted January 13, 2016 naturalblue, are you using a beta apk? If you add an existing folder on the phone with files inside, then the problem might be in merging folder tree with desktop. Can you please send feedback from Sync on the phone and attach log for analysis? Mention this forum topic, and tell what folder got affected. Thanks. Quote Link to comment Share on other sites More sharing options...
mattaw Posted February 8, 2016 Report Share Posted February 8, 2016 I have the same issues trying to sync a folder on 6.0.1. On stock app. I add a folder and it never leaves indexing. On the filesystem a folder is created on the SDCARD in the right place, right name and a .sync folder inside but it never completes (or is crazy slow to the <<1kbps type level as I left it several hours and it never downloaded one file.) I have reported this through the sync app and referenced this post as it seems accurate. Am available if you want to test things, Matthew Quote Link to comment Share on other sites More sharing options...
nandayu Posted February 8, 2016 Report Share Posted February 8, 2016 51 minutes ago, mattaw said: I have the same issues trying to sync a folder on 6.0.1. On stock app. I add a folder and it never leaves indexing. On the filesystem a folder is created on the SDCARD in the right place, right name and a .sync folder inside but it never completes (or is crazy slow to the <<1kbps type level as I left it several hours and it never downloaded one file.) I have reported this through the sync app and referenced this post as it seems accurate. Am available if you want to test things, Matthew I have this exact same issue, the file's progress bar fills up to about 99% but never completes and remains as a .bts file in the folder. Speeds will progressively get slower from normal at the beginning of the initial sync to <1 kb/s, about 10% in. I'm using MM 6.0 and the beta app. Had the same issue on the stable version too. Quote Link to comment Share on other sites More sharing options...
Helen Posted February 9, 2016 Report Share Posted February 9, 2016 mattaw, Got your report. but sorry, there was no forum reference nandayu, There are a lot of reasons for files not to sync. To investigate your particular case, support team needs logs from your device, you can submit them via Contact support from the app. Quote Link to comment Share on other sites More sharing options...
nandayu Posted February 14, 2016 Report Share Posted February 14, 2016 On 2/9/2016 at 2:49 AM, Helen said: mattaw, Got your report. but sorry, there was no forum reference nandayu, There are a lot of reasons for files not to sync. To investigate your particular case, support team needs logs from your device, you can submit them via Contact support from the app. I've sent in a report from the app, and I've been able to narrow down the issue to purely writing on the external SD Card. Everything syncs perfectly onto internal device storage. But when I sync onto the external SD card, files are incomplete, saved as .bts files, and the transfer is unstable. I think this may be related to MM 6.0 storage changes. My permissions for the SD card are correctly setup, as other apps have no issue with this. I've seen plenty of users on XDA and other forums with this same issue description, hopefully you guys can get this worked out. Quote Link to comment Share on other sites More sharing options...
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