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About Helen

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    Sync Support

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  1. Looks like the problem is ssl tunnel. You can either update all peers to v2.5., or leave them for a while so that the reconnect, as @mr.canada notices, it takes a while to establish the tunnel. The fix is being worked on and will be released asap.
  2. RAM? watch the RAM of the NAS. How much do you have and how much is being used/swapped
  3. with command "ps aux | grep sync" check the list of running sync processes, and the params it runs with
  4. a workaround : 1. Unregister the overlay dlls from AppData using command 'regsvr32 /i /u <.....dll>" (same as registering but with /u flag). At this point entries from registry will disappear: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers 2. Uninstall Sync. You can preserve the settings (keep option "Remove settings" unchecked). 3. Go to ProgramData\Resilio Sync and manually delete any ShellExtOverlay.....dll that remain there. You might need relaunch explorer or again unregister it if it wouldn't get deleted. 4. install Sync. At this point you shall see v2.5.2 entries appear in registry.
  5. 2.4 attached. can you please send the debug logs from this Sync to investigate this case? android-release-
  6. Is it the same 2.5.2 on Samsung as on Nexus? if yes, then it's not related to the version itself. What's the difference between the update process, shares and configuration on these two phones? There's got to be some
  7. no exact date, sorry, but will be released asap.
  8. Yes, you can set this per folder. And yes, you need to manually delete the files from each device. In case of using backup form mobile, all devices become read-only peer and they do not propagate the changes to other peers.
  9. Camera backup is by design a read-only one-way folder, that's why it's called backup. If you want to delete the bad photo, delete it from Photos app. that's option "Overwrite any changed files" does it. Disable it in share prefs on desktops.
  10. will work. Sync will rehash the files and compare hashes. The files whose hashes are different get re-sycned. See here for some details https://help.getsync.com/hc/en-us/articles/205506569-Can-I-connect-two-pre-populated-folders-
  11. Camera backup designed the way that photos' deletion is not propagated: if you delete photos from mobile, they remain on desktops. If you delete from desktops, they remain on mobile.
  12. @Miguel Guerreiro, Can you give any details about your case?? if files are not uploaded, restart Sync and see this guide https://help.getsync.com/hc/en-us/articles/205450355-My-files-have-stopped-syncing- if nothing helps, send the logs to support.
  13. will consider, you can add this feature to Features request. Meanwhile, use log_tll parameter in power user settings to set Sync to delete a log file every N days.
  14. Thanks for the report, known issue. will be fixed soon.
  15. Please reproduce the problem, contact support from the app, attach the logs and mention which files exactly and in which share are not uploaded. Thanks!