Helen

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About Helen

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    Sync Support

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  1. here you go https://help.resilio.com/hc/en-us/articles/207491426-Setting-Delay-Time-For-Syncing
  2. Camera backup looks only into Camera Roll on on iOS, and does not backup live photos. Are all those 3,000 photos - in camera roll? If so, please reach out to support with debug logs, a few screeenshots of the Photos app and Sync backup view. Thanks.
  3. 1. try closing WinExplorer and moving it through command prompt 2. check with ProcMon utility what other process is using the folder. See if it shows you something. Use Filters there 3. Sync does follow the share's move, but only within one drive. that's basically all about moving shared on Windows and Mac. Move is not supported for Linux - Sync won't follow it that's expected if these two devices are linked with one identity through 'My devices'
  4. please check what other apps work with these files. Resilio Sync does not add "READONLY-CONFLICT" part to the file name. It does add ".Conflict" though.
  5. iPhone or iPad show that Sync takes a lot of space. Browsing through the app does not confirm that - the synced files take far less space than reported. Solution: go to Sync settings - > Support -> Contact support. *INSTEAD OF* email address type SNC.DBG.STORAGE (all caps), other fields leave untouched, tap on 'envelope' icon. You shall get a new pop up with Sync's storage folder . Browse through folders, especially Storage/.syncservice directory and "Files Storage Provider" . If it's "Files Storage Provider" that takes the space, you may delete the shares from Files Storage Provider - tap on 'i' -> remove.
  6. Updated build number from 1343 to 1344, for some internal dev's reason. The build still has the mentioned fix only ):
  7. No, the link for Android didn't change, it's still the same 2.6.3. Only desktops were patched.
  8. Dear community, Sync 2.6.4.1344 is hot-fix patched release. Fix included: Fixed security issue in the Sync WebUI. The credit for reporting this issue goes to Frantisek Uhrecky (fruh) It's available via "Check now" (manual update) and by direct download links below or from resilio.com site. It was not pushed to autoupdate. I contains Direct Download Links: Installer for Windows: x86 installer x64 installer Package for OS X: OS X package Gzip archive for Linux: arm armhf arm arm64 i386 x64 glibc23_i386 glibc23_x64 Gzip archive for FreeBSD: x64 Deb and rpm: download here Android: arm x86 (if not sure which cpu your device has, use arm)
  9. replied in Direct Messages.
  10. The release is not available for autoupdate (which repo is), so please download the deb package and manually update with dpkg . Thank you.
  11. Dear community, Sync 2.6.3.1340 release is now available. It's available via "Check now" (manual update) and by direct download links below or from resilio.com site. It was not pushed to autoupdate. Direct Download Links: Installer for Windows: x86 installer x64 installer Package for OS X: OS X package Gzip archive for Linux: arm armhf arm arm64 i386 x64 glibc23_i386 glibc23_x64 Gzip archive for FreeBSD: x64 Deb and rpm: download here Android: arm x86 (if not sure which cpu your device has, use arm) Here are what's new and change log.
  12. Sync 2.6.2 is out. You can update.
  13. Dear community, Sync 2.6.2.1330 release is now available. It's available via "Check now" (manual update) and by direct download links below or from resilio.com site. It was not pushed to autoupdate. Direct Download Links: Installer for Windows: x86 installer x64 installer Package for OS X: OS X package Gzip archive for Linux: arm armhf arm arm64 i386 x64 glibc23_i386 glibc23_x64 Gzip archive for FreeBSD: x64 Deb and rpm: download here Android: arm x86 (if not sure which cpu your device has, use arm) Here are what's new and change log.
  14. You can see it in the guide: https://help.resilio.com/hc/en-us/articles/207370466 it explains how 'decrypt' works.
  15. update Sync on your NAS. v2.3.x is too old. new version will work. you can download it from our site.