Helen

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About Helen

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    Sync Support

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  1. Dear community, Sync version 2.7.2.1375 is released with some fixes. This version only by direct download links below or from resilio.com site. It was not pushed to for 'Check now" or autoupdate. Please note possible SmartScreen warning: https://help.resilio.com/hc/en-us/articles/360014486120-Windows-Defender-SmartScreen-blocks-Resilio-Sync-installer Full change log can be found here. Direct Download Links: Installer for Windows: x86 installer x64 installer Package for OS X: OS X package Gzip archive for Linux: arm armhf arm arm64 i386 x64 glibc23_i386 glibc23_x64 Gzip archive for FreeBSD: x64 Deb and rpm: download here Android: arm x86 (if not sure which cpu your device has, use arm)
  2. Dear community, Sync version 2.7.1.1370 is released and goes with the following changes and fixes: - Listening port on Synology is forced to be 28889 - Use OpenSSL library for secure connections - Change date format in Sync tooltip - Fixed crash if there’s a peer with old Sync version in the mesh - Fixed license not loading on start in some cases - Fixed randomizing of listening port on Linux - Still deprecated: support for WindowsServers for Sync Home Free and Pro This version only by direct download links below or from resilio.com site. It was not pushed to for 'Check now" or autoupdate. Please note the SmartScreen warning: https://help.resilio.com/hc/en-us/articles/360014486120-Windows-Defender-SmartScreen-blocks-Resilio-Sync-installer Full change log can be found here. Direct Download Links: Installer for Windows: x86 installer x64 installer Package for OS X: OS X package Gzip archive for Linux: arm armhf arm arm64 i386 x64 glibc23_i386 glibc23_x64 Gzip archive for FreeBSD: x64 Deb and rpm: download here Android: arm x86 (if not sure which cpu your device has, use arm)
  3. still the same - do it thru power user settings. remove shares from sync, disable tracker/relay there. add shares back to Sync. enable tracker and relay for folderA will start using them, while folderB won't
  4. i get it right and folder A in on clientA, folder B is on clientB? you'd better use power-user settings for that - these get applied the moment you add the share Once you use 'folder prefs', and add folder B to Sync, it starts connecting to tracker. Even if you disable tracker after that, it might have managed to communicate client's address to clientA., especially if it's folderA that is shared thru link/key.
  5. I'm sorry, but wasn't this question resolved for you in support Ticket #113245 on may 13th? @Andy+ please contact support or DM me with some details about your usecase on servers. I'll see what we can do for you here. Thanks.
  6. @Hans#, no it was not fixed, Alex shouldn't have promised it, he's already punished for that. @Danny65, see DM
  7. no, i never said that linux is not supported. Only Windows Servers are not supported for Sync Home. Packages will be pushed to repo later. Meanwhile, please please download the deb file and install manually. Sync 2.6 and Sync 2.7 will work together.
  8. AOlives, please look into DM here. eltopo, goof idea. drego85, there's a support ticket from you with logs, but most likely crash dumps will be required. Please work with support on that.
  9. Linux will work. For Home it's only about Windows Server. Rewrote it to make it clearer.
  10. its being reviewed by asus team. The linked helpcenter has direct link to package for manual installation.
  11. Family is not supported as well, as it's still Home Pro license - Sync Home Pro for Family. I'll check what I can do for you here, i'll get back in a while. It'll be out soon, but not rolled to large % of updates. I can send you the link when it's out, ok?
  12. Thank you all for welcoming the new release Let me put my 2 cents like in old good times. No repro in the lab. Will you please send any debugs to support and tell us what these two machines are? Thanks. Good point. It will actually if you choose RW for local folder as Andy+ correctly noticed. . The point is that the local folder will download from and upload to only its local 'parent' and its other local 'siblings', not from other remote peers in the mesh. Local folders don't have connection to remote peers. I'll update the wording in KB. I see the support ticket from you - does it happen on that Win10? Please also collect sumps per this guide and attach to your ticket and disregarding the line in log - are you saying that port mapping still does not work for you unless to you it manually?
  13. Dear community, Sync version 2.7.0.1366 is released and goes with the following new features: - sync two and more folders on same computer; - set a custom name for a sync share; - manual folder rescan ; - and many core fixes and improvements. This version available via "Check now" (manual update) and by direct download links below or from resilio.com site. It was not pushed to autoupdate. Full change log can be found here. Direct Download Links: Installer for Windows: x86 installer x64 installer Package for OS X: OS X package Gzip archive for Linux: arm armhf arm arm64 i386 x64 glibc23_i386 glibc23_x64 Gzip archive for FreeBSD: x64 Deb and rpm: download here Android: arm x86 (if not sure which cpu your device has, use arm)
  14. unfortunately no. It's been asked for in Features requests thread on this forum, but it's not in the near future plans, sorry.
  15. here you go https://help.resilio.com/hc/en-us/articles/207491426-Setting-Delay-Time-For-Syncing