Tsu' Posted August 16, 2019 Report Share Posted August 16, 2019 Could anybody give an idea how long it usually takes to get help from a support ticket these days, for a pro-account? I submitted a ticket (#94923) a week ago, and still haven't received a response... is this normal? Quote Link to comment Share on other sites More sharing options...
whizzrd Posted November 23, 2019 Report Share Posted November 23, 2019 Same problem here, sent a support request on October 19'th 2019, still waiting for follow-up November 23'rd 2019 Quote Link to comment Share on other sites More sharing options...
whizzrd Posted December 14, 2019 Report Share Posted December 14, 2019 It’s been 2 months since sending a support request and receiving confirmation of reception. Can anyone confirm that they have received a response (not auto reply) on a support request lately? Quote Link to comment Share on other sites More sharing options...
luomat Posted December 14, 2019 Report Share Posted December 14, 2019 I sent a feature request on Nov 22 and had it acknowledged by Alex Witz on Nov 25, but I haven’t had any actual support requests for awhile. Quote Link to comment Share on other sites More sharing options...
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