BTSync.exe crashing Windows server 2012

[iziizi]

BTSync appears to crash and not automatically restart on Windows Server 2012. 

 

The crash log is:

 

Faulting application name: BTSync.exe, version: 1.1.70.0, time stamp: 0x520c0dd7

Faulting module name: BTSync.exe, version: 1.1.70.0, time stamp: 0x520c0dd7

Exception code: 0xc0000417

Fault offset: 0x00104d76

Faulting process id: 0xd614

Faulting application start time: 0x01ceafbceb0d4d1f

Faulting application path: C:\Program Files (x86)\BitTorrent Sync\BTSync.exe

Faulting module path: C:\Program Files (x86)\BitTorrent Sync\BTSync.exe

Report Id: c7d62b5a-1c07-11e3-93f4-90b11c322831

Faulting package full name: 

Faulting package-relative application ID: 

 

Can anyone help me debug what is causing this?

[vadimt]

Hi, 

Could you please send us a dump file (.dmp) ? 

You can find it in C:\Users\<User>\AppData\Roaming\BitTorrent Sync\ after crash. 

Please send it to syncapp@bittorrent.com.

Thanks a lot!

[iziizi]

No .dmp file is there. I will wait till it happens again and see if it is created.

 

Should note, its not blue-screening the server, its just exiting the app.

[vadimt]

OK.

Please don't restart the app after crash because dump file will be deleted in this case.

You need copy dump file at first and then start app again.

Thanks!

[crash893]

Not sure if it helps but i have been running bt 1.1.70 on server 2012 with no issues

[iziizi]

 

Well it crashed again but there was no DMP file in that folder (C:\Users\Administrator\AppData\Roaming\BitTorrent Sync).