aGuegu Posted May 12, 2017 Report Share Posted May 12, 2017 a newly installed Sync 2.4.8 (https://itunes.apple.com/us/app/id1126282325) from China App Store failed to add key. Why is that? Meanwhile, add folder by qr code works fine. Quote Link to comment Share on other sites More sharing options...
GreatMarko Posted May 12, 2017 Report Share Posted May 12, 2017 Is it possible that you entered the key incorrectly? Where did you obtain the key? If it was copied & pasted from an email, did it copy correctly? (i.e. if the link/key "wrapped" onto a new line in the email, when copying it may have inserted a space/copied as two lines instead of one, etc) Quote Link to comment Share on other sites More sharing options...
aGuegu Posted May 12, 2017 Author Report Share Posted May 12, 2017 2 hours ago, GreatMarko said: Is it possible that you entered the key incorrectly? Where did you obtain the key? If it was copied & pasted from an email, did it copy correctly? (i.e. if the link/key "wrapped" onto a new line in the email, when copying it may have inserted a space/copied as two lines instead of one, etc) I would not seek support here if I have not verified it with multiple keys and multiple clients. It is serious. Quote Link to comment Share on other sites More sharing options...
Gane O'dwyer Posted May 18, 2017 Report Share Posted May 18, 2017 @aGuegu We have got your request in our system. Let's discuss it there. Quote Link to comment Share on other sites More sharing options...
Kr019 Posted May 18, 2017 Report Share Posted May 18, 2017 The lastest version of Sync iOS (2.4.8) is not be able to add folder by key. It gives me "This link or key is invalid. Please check the source and try again." The key is BRSSYZTSAC6UGYTUOJ22L4GCO7QESPPBD and I'm sure there is no error during the copy/paste process seems like someone also is encountering the same problem Thank you. Quote Link to comment Share on other sites More sharing options...
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