Gane O'dwyer

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About Gane O'dwyer

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    Sync Support

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  1. @F3Speech I have got already the similar request from the customer but unfortunately we couldn't investigate it. Could you please contact a support team and attacg logs from your device? https://help.resilio.com/hc/en-us/articles/206664730-Collecting-debug-logs-
  2. @carloxp You can use 'Contact support' option in the Sync app.
  3. @carloxp Please contact support team. But prior to it please connect to your NAS via ssh and attach this file var/log/messages right after the issue reproduction. Thank you.
  4. @RatHat We find your request in our system. Let's continue the discussion there.
  5. @Baloo Veterinary Services Synology recently released their “DSM 6.2 Update 2” firmware. One change of the firmware is that 32-bit applications will no longer run correctly (we’re unclear if this was intended or not; we’re contacting Synology to gather more information). This means that anyone who previously either downloaded the 32-bit version of Plex Media Server or installed from Synology Package Center would see PMS fail to start. https://forums.plex.tv/t/synology-installation-changes-for-plex-media-server/284921 So feel free to install this package: https://download-cdn.resilio.com/2.6.1/Synology/resiliosync_x64_2.6.1-1.spk
  6. We are working on it already!
  7. @Ewoud We will fix that. Thank you. Meanwhile use this link for the app downloading: https://www.resilio.com/platforms/desktop/
  8. @nemamea1 @fruitscandy @Stefan Segers The thing is that due to tech problems the issue with peers disconnecting occured and we have fixed already. Sorry for the inconvenience caused. Meanwhile you need to restart Sync on the problematic peers.
  9. @Nic@ What do you mean under 'worse since now it simply doesn't work - probably is not configured..'? Do you see that this process is running in the apps installed section? Please note that you just need to put SSL certificate near rslsync binary (that is located in the storage folder) and then edit a config file by enabling SSL. Please make sure that a user that runs Sync has read access to generated certificate. "force_https" - this line should be also edited in the config file in the SSL configuration thread.
  10. What is this .Streams folder? Could you send a picture please?
  11. @Leonardo Ribeiro send that feedback please to the support team.
  12. @darpas Please check the instruction where you can find the description: If you’d like to create a Read Only folder on any of your linked devices - whether it be a desktop or mobile device (Android only) - you’ll need to use a Standard folder with a Read Only key. The QR code scanning won't work only key adding.
  13. @GrahamN If the files are not avaialble for downloading Sync detects it the error occurs. It will disappear only when the peer back online and Sync finish the folder synchronization.