Gane O'dwyer

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About Gane O'dwyer

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  1. Hello, the storage folder of Sync app as files can't be backuped via iTunes but we are working on it.
  2. This message means that one of subfolders is already added to Sync as a separate Sync share. In Sync enable column "Path" and see what folders Sync is already syncing.
  3. Hello, both-way syncing depends on the folder permissions and selective sync is not a bi-directional option. The thing is that selective sync option can be as ticked as unticked but if you have a read-only folder for example of course changes from it's node you will not recieve on the remote side.
  4. At first we test in our labs how it works. @ZappoB We got your feedback in our sytem and I advice you to investigate this case with us further as if files stopped syncing it doesn't mean that Sync can't be used on the beta version of MAC OSX Sierra.
  5. @BensTech Sorry for delay. We are working under your tickets. Please let's proceed further the issue investigation with support team. Thank you.
  6. @aGuegu We have got your request in our system. Let's discuss it there.
  7. If your files are in use Sync detects them as locked. As for the second mentioned issue we know about this problem and we are still working on it.
  8. Jimmy, the problem can be caused by too many folders in Sync == too big database to load to memory on start. So please check if you have enough RAM on your device for proper Sync running. If you want to investigate the issue further please contact support team and do not forget to attach logs.
  9. It is a support management console.
  10. @harryPotter We have got your ticket #60163 in zendesk. Let's continue discuss the issue there.
  11. Sync doesn't sync the files/folders permissions and doesn't influence on file/user priviliges. But for proper files syning you need to have a read-write permissions in your file system.
  12. It can be as a connectivity issue or Sync crashes. Can you please contact support team for further issue investigation with logs and dumps attached ( if they were recorded).
  13. Please contact support and attach please a screenshot from the task manager->users.
  14. @advhound Please try to install Sync app manually using this link for downloading a binary file while we investigate your issue in our labs.
  15. Sync couldn't check the authentication using your credentials. Generally logon name is set username@domain/password by domain admin.