Gane O'dwyer

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About Gane O'dwyer

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    Sync Support

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  1. It can be as a connectivity issue or Sync crashes. Can you please contact support team for further issue investigation with logs and dumps attached ( if they were recorded).
  2. Please contact support and attach please a screenshot from the task manager->users.
  3. @advhound Please try to install Sync app manually using this link for downloading a binary file while we investigate your issue in our labs.
  4. Sync couldn't check the authentication using your credentials. Generally logon name is set username@domain/password by domain admin.
  5. windows 10

    @Jonnan001 the case have to be investigated in details as very diffucult what has happend on your side and the resons can be different. Please contact support for further issue investigation and please do not forget to attach logs .
  6. Sync's storage folder is located here->C:\Users\user_name\AppData\Roaming\Resilio Sync\ . This folder contains system files and of course the size of this folder will be changed. But you can disable in the Sync setting "debug logging" option in the app settings and set to false "enabling journaling" option in the power user preferences of Sync app.
  7. Sync will recognize the same data and just re-index it to compare file hashes.
  8. @vigilian the issue was already discussed with support team.
  9. @Talgeeze Generally logon name is set username@domain by domain admin, so this is required by service logon and set necessary password to it.
  10. @DrFranco On what step exactly installation fails? Check %appdata%\ Resilio Sync folder and try to delete everything from there and run the installer again.
  11. @okfoz please contact support and submit debug logs from all peers between the issue has occured, include the names of affected files . Thanks.
  12. @Naif please contact support, submit debug logs from all peers and give the exact steps to reproduce. Thanks.
  13. @Orlandowave Please contact us via http://help.getsync.com/hc/en-us/requests/new form or send us feedback to continue the discussion, and don't forget to mention this topic.
  14. Hi, We see your ticket with support team, please proceed there.