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About darpas

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  1. Following indications from the Resilio support team I upgraded the Android app from the Play Store to the last version and the problem disappeared. I would like to thank the Resilio support team for their prompt answer. Best regards d.p.
  2. Sear Sirs, I submitted the following problem report through the Android app also attaching logfiles. I don't know how to refer to it since the Android app did not return me a problem id. Could you please help me? Recently the phone company changed my modem/router (from Fritz!Box 3272 to Zyxel VMG 8825) due to line upgrade (from ADSL to optical fiber FTTC). Note that the FTTC is not active yet so the new modem is still working as ADSL. What happened is that since I installed the new modem, the Resilio Sync for Android has stopped working in most use cases which previously worked: Android connected to cellular network and exchanging files with windows computer connected to Zyxel VMG 8825 Android connected to an internal wifi router of my home network. The internal wifi router is connected to the Zyxel VMG 8825 as well as the windows computer. Note that in particular the second use case works without any problem if I replace the Android with another windows computer. I send you the logfiles related to this problem and I hope that you can support me to troubleshoot. Can you please help me?
  3. File deletion was in the end performed in Android some days after I did it in Windows. Is it nominal such delay? I would expect modifications to be mirrored in short time. Best regards
  4. Dear Sirs, I report the following problem occurred when synchronizing a windows (advanced) folder with my android device (on SD card). The actions I performed on the windows folder included some copy, rename and deletion of files. What happened in the end is that the modification were replicated in the Android device, apart from the deletion of one file which remained present in the Android folder. The strange thing is that the file is present in the SD, but it is not visible if I access the shared folder from inside the resilio sync app. It is instead visible from otherwise file manager. It seems that resilio detected that the file had to be deleted but did not manage to do. I would ask if there is a way to force resilio app to rescan the folder to check if the files match the expected list? Thank you for your help Best regards
  5. Is disconnecting and reconnecting the shared folder (already populated with files and .sync directory) a reliable procedure? or should we completely delete the shared folder and recreate from scratch? I remember that some time ago I read in the resilio online documentation that reconnecting a pre-populated folder is not a reliable procedure and should be avoided. Can you clarify this point? Thank you very much for your support Best regards
  6. Hello, I tried to send logfiles from android but could not find in 2.6.1 the "send feedback" option (note that I am using the Italian version) as explained in: https://help.resilio.com/hc/en-us/articles/205458145-Settings-on-mobile-platforms Has this option been moved? Thank you Dario Pascucci
  7. Yes, standard folder on Windows 10 PC. I declared "standard folder" specifically to have read-only access on Android linked device. I noticed that when I connect the folder on Android with the read-only QR code the read-only attribute is not propagated, but when I connect with the read-only key it is propagated which is an unexpected behaviour in my opinion. Thank you for your support Best regards Dario Pascucci
  8. After updating to 2.6.1 (7881) on Sony XZ1 with Android 8.0, following the need to disconnect/reconnect all the shared folders to access them (as reported in other thread), I noticed that it is no longer possible to connect folders in readonly mode according to procedure reported in: https://help.resilio.com/hc/en-us/articles/206216565-How-to-create-a-Read-Only-folder-while-syncing-across-linked-devices- This used to work in previous release. Thank you for providing feedback on this issue. ------------------------------------------------------------------ UPDATE: the issue does not occur using the read-only-key as reported in the procedure. I encountered it using instead the read-only QR code, which I assumed would have the same effect which is not the case. BTW why using the read-only QR code has not the same effect as using the read-only-key? Thank you for your support
  9. Hello Helen, in the end I decided to purchase the Home Pro version and start to use Resilio as default application to syncronize my PC and phone. So in the last week I have started to use it on a regular basis (linked devices, advanced folders) and I confirm that with my setup (as described in my first email) the problem randomly appears for the folders stored on the phone SD (in fact I am currently using it only for folders stored in the phone internal memory). Just to remind, the problem is that sometimes when removing files on the PC side, the synced files are not deleted on the Android phone side. Oddly, all the files appear correctly deleted inside the Sync app which is an incoherency between the list of files maintained in the app and those actually stored in the folder. Can you please provide me with indication on how to collect and transfer to you the data useful to debug the problem? I do not see the "history" view on the android app. Best regards Dario
  10. Dear Helen, following the expiration of my pro trial period I reinstalled both the windows and android programs and the problem no longer appears. The setup is the same but obviously there is no pro features. I continue to monitor the situation and I'll let you know. Best regards
  11. Hello Helen, thank you for answering my post. Please find below my clarifications: 1) unfortunately my evaluation period expired and I uninstalled the apps, however they were the most updated Windows and Android versions available on December 20th and I was not notified of any update during the entire trial period. 2) Regular sync share, advanced folder (but I also reproduced in a test with standard folder). I have encountered the problem when synchronizing the DCIM folder, but the issue was not limited to this but affected any folder on the SD card that I tried to sync (I did multiple tests). Also, the problem never occurred for folders on the phone's internal memory, including the DCIM folder (which during my tests, at a certain point I moved from SD to internal memory). 3) The problem occurred with Selective Sync both enabled and disabled on phone side. I did never enable Selective Sync on the PC side. 4) I cannot swear on this point since now I cannot repeat the test, but I used to always check the history on PC side during my tests, and did not notice anything odd. Anyway I had no History view on the phone side which is where the problem occurred. 5) I repeated the test multiple times with apps just started and it always occurred (files deleted were about 50%) 6) I used to check the deletion of the files on the phone side using the application "ES File Explorer Pro" which is the file manager which I routinely use. Note that inside the phone Sync app itself the files were all reported as correctly deleted, in fact they were no longer listed in the folder view. But some of them were actually still there, as could be seen from the file manager. Please let me know if can I support further analysis on this issue, considering that I no longer have access to the Home PRO evaluation period (expired). Thank you very much for your support Best regards
  12. Hello, I originally queued this post in the similar thread posted by forum member shai, but in the end I decided to move in a new thread since the two problems are unrelated and the problem reported by shai seem to be explained, but the solution is not applicable to my case. In the past week I have been using the trial period of Resilio Sync Home Pro to evaluate if it could fit with my use case which is the synchronization of some folders on my personal computer with my android phone. I have been very impressed by the capabilities of the application but unfortunately I encountered an annoying problem. In fact I shared the DCIM folder of my phone (on SD card) with the PC to transfer photos, which in fact were transferred correctly. Unfortunately when I deleted the photos from the PC expecting them to be deleted also on the phone, I noticed (with a file explorer) that only a subset of the photos were actually deleted. Which photos were deleted was quite unpredictable. On the other hand, viewing the folder contents from the internal Resilio Sync app all the photos were removed. Note that the problem did never occur when the DCIM folder was moved in phone internal memory. The setup that I used was the following: - Two phones tested: Moto G4 Plus (Android 7) and Sony Xperia XZ1 (Android 8) : problem occurred on both - Dell Venue 8 Pro with Win 10 on the other side - Micro SD Sandisk 200 GB formatted ExFAT - Linked devices, advanced folders Could you please provide a possible solution to this problem? I look forward to purchase and use Sync but obviously I would prefer to store data on SD. Thank you for your support Best regards
  13. Hello, I moved this post to a newly created thread since the reported problem should be different.