Lentil-Soup

[BUG] "Can not download (#) files" info screen stuck, persistent, multiple platforms

Recommended Posts

"Can not download (#) files" info screen stuck, persistent, multiple platforms

SCOPE:

- Affects both Linux [Ubuntu v.18.10] and macOS [Mojave v.latest] clients

- Affects all folders for all issues

- Resilio v.2.6.3 (1340) (latest)

 

PROBLEM:

To start, I have some sort of sync issue that I need to troubleshoot.  (this happens every couple days, and is frustrating our team, but that's a different point for a different discussion).

 

In order to troubleshoot, I need to see what files are effected, so I first click on the notification: 1.png.bbefc11013e4aa7d2f426e1866ac1057.png

 

From there, I click on the error message ("cannot download (#) files") : 2.png.b09c703531bd3c88aa517199f5fbd292.png

 

Finally, what should show up as a list of conflicts, is just stuck on the loading screen:

33.png.44f49a50dbbb004635223cc7fcd241f2.png

 

Waiting several hours, restarting the service, disconnecting/reconnecting the folder, rebooting the machine, NOTHING seems to fix this.

 

Any help? :)

Edited by Lentil-Soup
Fixed a small typo

Share this post


Link to post
Share on other sites

Also sent them a formal support request the same day this post is created. Have not received any response of any kind. Will update when I hear back from them of course.

Is this how they treat the paying customers or is this just a fluke? 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.