farrsight Posted July 6, 2021 Report Share Posted July 6, 2021 Yesterday I tried to move some large backup files into my sync folder on one my devices (about 8gb each). Sync hung up and failed while syncing so I rebooted the system and after that Sync is completely uncooperative no matter what I try. Generally speaking the issue is that the sync process automatically starts and shows in the task manager, but this machine never shows up as online with my other system it is paired with. Furthermore, the icon never appears in the system tray so I can't access sync. I have completely uninstalled sync, told it to remove all settings, then rebooted the system, reinstalled sync, rebooted and the same thing happens. I have uninstalled it and tried to 'clean install it no less than a dozen times in the last day. Including going into the registry and trying to remove every last trace of sync from the registry as well as ensuring the folder in %appdata% is totally gone (all this being done after it was uninstalled and then rebooted to ensure no Resilio process was running). If I just leave it running for a few hours the log file in %appdata% continues to grow and grow and grow. The process in task manager appears to be just idling and taking ~1% of CPU with no sign of hanging. What is going on here and how can I get Resilio working on this system again? Here's what I see in the log file (I've truncated it as it just repeats the last few sections ad nauseum) platform: Windows workstation 10.0 amd64 version: 2.7.2.1375 [2021-07-07 08:33:30.416] Debug log mask has been set to FFFFFFFF [2021-07-07 08:33:30.416] Features mask has been set to 0 [2021-07-07 08:33:30.448] ZIP: Can't locate [version] in zip, error -100. [2021-07-07 08:33:30.479] loaded history: 0 events [2021-07-07 08:33:30.495] test sha1: AE5BD8EFEA5322C4D9986D06680A781392F9A642 [2021-07-07 08:33:30.495] test sha2: 630DCD2966C4336691125448BBB25B4FF412A49C732DB2C8ABC1B8581BD710DD [2021-07-07 08:33:30.495] test aes: 0A940BB5416EF045F1C39458C653EA5A07FEEF74E1D5036E900EEE118E949293 [2021-07-07 08:33:30.495] DISKIO[0x0000018e01d7d9e0]: Create diskio pool for drive with id 18446744073709551614, path: , type: 0, size: 1 [2021-07-07 08:33:30.495] WORKER[0x0000018e01db3750]: created [2021-07-07 08:33:30.495] DISK_WORKER[0x0000018e01db3750]: diskio thread start, drive_id = 18446744073709551614, priority = normal [2021-07-07 08:33:30.495] DISKIO[0x0000018e01d7d9e0]: created [2021-07-07 08:33:30.495] WORKER[0x0000018e01daca90]: created [2021-07-07 08:33:30.495] WORKER[0x0000018e01dacbd0]: created [2021-07-07 08:33:30.495] WORKER[0x0000018e01dad5d0]: created [2021-07-07 08:33:30.495] WORKER[0x0000018e01daca90]: thread start [2021-07-07 08:33:30.495] WORKER[0x0000018e01dacbd0]: thread start [2021-07-07 08:33:30.495] WORKER[0x0000018e01dad5d0]: thread start [2021-07-07 08:33:30.526] register completion queue with id 0 [2021-07-07 08:33:30.541] UDP: UDPSocketManager::QuotaData::SetLimit KBps=10485760 pps=6990506 [2021-07-07 08:33:30.541] UDP: UDPSocketManager::QuotaData::SetLimit KBps=10485760 pps=6990506 [2021-07-07 08:33:30.567] [NamedPipe:syncindepthstats]: Initializing pipe [2021-07-07 08:33:30.568] UDP: UDPSocketManager::QuotaData::SetLimit KBps=10485760 pps=6990506 [2021-07-07 08:33:30.568] UDP: UDPSocketManager::QuotaData::SetLimit KBps=10485760 pps=6990506 [2021-07-07 08:33:30.568] register completion queue with id 0 [2021-07-07 08:33:30.568] [NamedPipe:syncindepthstats]: Pipe thread started [2021-07-07 08:33:30.582] class PeerListenConnection::Socket::listen[0x0000018e01dd1140][1172] bound listening socket 1172 to IP 0.0.0.0:18844 [2021-07-07 08:33:30.582] class PeerListenConnection::Socket::listen[0x0000018e01dd0b40][1180] bound listening socket 1180 to IP [::]:18844 [2021-07-07 08:33:30.582] UDP: UDPSocketManager::QuotaData::SetLimit KBps=10485760 pps=6990506 [2021-07-07 08:33:30.582] UDP: UDPSocketManager::QuotaData::SetLimit KBps=10485760 pps=6990506 [2021-07-07 08:33:30.583] UDP: UDP: bound listening socket 1176 to IP 0.0.0.0:18844 [2021-07-07 08:33:30.583] UDP: UDP port bind failed 0.0.0.0:18844: 10013 [2021-07-07 08:33:30.584] class PeerListenConnection::Socket::listen[0x0000018e01dd1140][1172] bound listening socket 1172 to IP 0.0.0.0:18845 [2021-07-07 08:33:30.584] class PeerListenConnection::Socket::listen[0x0000018e01dd0b40][1180] bound listening socket 1180 to IP [::]:18845 [2021-07-07 08:33:30.585] UDP: UDPSocketManager::QuotaData::SetLimit KBps=10485760 pps=6990506 [2021-07-07 08:33:30.585] UDP: UDPSocketManager::QuotaData::SetLimit KBps=10485760 pps=6990506 [2021-07-07 08:33:30.585] UDP: UDP: bound listening socket 1176 to IP 0.0.0.0:18845 [2021-07-07 08:33:30.585] UDP: UDP port bind failed 0.0.0.0:18845: 10013 [2021-07-07 08:33:30.586] class PeerListenConnection::Socket::listen[0x0000018e01dd1140][1172] bound listening socket 1172 to IP 0.0.0.0:18846 [2021-07-07 08:33:30.586] class PeerListenConnection::Socket::listen[0x0000018e01dd0b40][1180] bound listening socket 1180 to IP [::]:18846 [2021-07-07 08:33:30.587] UDP: UDPSocketManager::QuotaData::SetLimit KBps=10485760 pps=6990506 [2021-07-07 08:33:30.587] UDP: UDPSocketManager::QuotaData::SetLimit KBps=10485760 pps=6990506 [2021-07-07 08:33:30.587] UDP: UDP: bound listening socket 1184 to IP 0.0.0.0:18846 [2021-07-07 08:33:30.588] UDP: UDP port bind failed 0.0.0.0:18846: 10013 Quote Link to comment Share on other sites More sharing options...
Andy+ Posted July 7, 2021 Report Share Posted July 7, 2021 Which version you have installed - 32-bit or 64-bit? Doe you try to install as service? Quote Link to comment Share on other sites More sharing options...
farrsight Posted July 7, 2021 Author Report Share Posted July 7, 2021 64-bit and tried to install as a service but run into a similar problem as there no local web page is accessible on 127.0.0.1:8888 Quote Link to comment Share on other sites More sharing options...
Andy+ Posted July 8, 2021 Report Share Posted July 8, 2021 That seems not a normal condition. On my W10 64-bit SSD system it runs as service. Additionally I use Syncthing in parallel but surely this is not the reason. Maybe other software block anything? Quote Link to comment Share on other sites More sharing options...
farrsight Posted July 11, 2021 Author Report Share Posted July 11, 2021 Running as an app versus the service is just fine and I have it as an app on most of my systems. Here's what I have discovered. If I reboot the system the Resilio service (or app) automatically starts and I can see the process in the task manager. If I just leave it be and come back about 2-4 hours later it finally loads in the system tray. I can then open it, but as soon as I go to the advanced settings and try to turn off UPnP (I have a cisco firewall that does not support UPnP) and manually set a port, the task hangs and shows as Not Responding in the Task Manager and it will stay hung forever (I left it running for 12 hours to see if it would unstick itself). I also have tried installing as the service and the behavior is similar except that upon trying to disable UPnP and manually set a port the web server stops responding, but at least the resilio sync process is not hung or showing 'Not Responding' currently waiting to see if it will resolve itself. For the life of me, I cannot figure out why it is causing so much trouble when I had it working on this computer for the last 3 years with no issue. Nor can I understand why doing a full uninstall and removing settings doesn't resolve this issue and why it takes forever for the process to startup (there are not even any shared folders since I did the uninstall with 'remove all settings' enabled). I'm trying to figure out if I can at least manually change the settings.dat file so UPnP is disabled when the process does fire up, but the layout of the settings file pretty confusing and I'm not even sure I can safely edit it with a text editor? Quote Link to comment Share on other sites More sharing options...
farrsight Posted July 11, 2021 Author Report Share Posted July 11, 2021 Also this is a pretty simple system. It has latest Windows 10 x64 installed and fully patched with 21H1 (maybe that's the issue?) and the only software installed is a weather station monitoring program and resilio and some google chrome apps. It primarily is just acting as a weather station and NAS to hold backup images and files. So it's not like it's a system that has a ton of apps installed. Just using Windows defender and Windows firewall, too. Quote Link to comment Share on other sites More sharing options...
farrsight Posted July 12, 2021 Author Report Share Posted July 12, 2021 ok this really seems to be some kind of strange hang that is occurring.... Resilio does work but takes about an hour to actually load and then if I try to alter or change the settings it hangs for another hour or two. Anyone have any idea what could possibly causing it to hang and be so unresponsive??? Quote Link to comment Share on other sites More sharing options...
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