David.P

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About David.P

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  1. Hello Sync Support, being a Sync User for a few years now, this issue keeps confusing me very much: Please comment on possibilities to consolidate this variety of terms which all seem to describe the same thing. Best regards David.P
  2. Thanks -- it seems the respective help site has moved here: https://help.resilio.com/hc/en-us/articles/205458165-Ignoring-files-in-Sync-Ignore-List- In order to understand the concept, what would be the correct syntax if my synced folder is my hard drive E:\ and the folder I don't want synced is E:\FileHistory ? Is it correct if I add the line E:\FileHistory ....to the file "IgnoreList" in the "sync" folder? And do I have to add that line to the file "IgnoreList" on every synced machine, or is it sufficient to add the line on (any) one machine only?
  3. OK this seems to be resolved. The files in question contained a strange unicode character in the file name that was invisible to file explorers, and would only appear when the file name was copied to a text editor.
  4. Hi forum and support team, of my hundreds of thousands of synced files across like 5 machines, there are two image files that have been turning up for months in the Sync "History" list exactly every 10 minutes under "Activity" with the event "Updated file". These files have not been touched for years on any machine. They have similar but not identical contents and filenames, and one of them is a PNG and the other a JPEG file. What could be the reason for this behavior, and how could it be resolved?
  5. Hi forum, Can I delete a .sync folder in a synced directory, or will this break Sync somehow?
  6. Yeah true -- so has the "Devices" tab been officially removed and replaced by "Settings -> Identity"?
  7. Just an hour ago, in version 2.5.13, I still had Sync's "Devices" tab, where all my devices were beautifully shown with name and status. Now, after updating Sync to v.6, there is no "Devices" tab anymore. Is this a bug or a feature?
  8. Well, this is neither intuitive nor standard behavior in any file manager, or file list, for that matter. At least, when a file is selected (and already synced), "open" has to be shown in the menu options, additionally to "clear" and "remove". Not sure if "sync" should be a menu option for a synced file either. Cheers
  9. Haha, now it's clear what is the problem. Below screenshot shows how I find the file I'm looking for with the amazing instant search function of Sync. So far so good: Next screenshot shows the menu options I get when I select the file. Okay, can't seem to open the file? Probably because it is not synced. So I choose "Sync" and the file is downloaded to my mobile device. This is shown only by the tiny checkmark in the screenshot left below. However, if I now select the file again, I still can't seem to open it. Same if I click on the "i" (information) icon next to the filename: It seems that I can still only share, clear or remove the file, but not open it: This is where I gave up last time. However, now I found that the problem was that I only had tapped on the file's icon, which only selects the file. I did not know, and it is also not very self-evident, that for opening the file, you have to tap the filename and not the icon. What's more, if the file is already selected and you tap the filename, the file is still not opened but instead only unselected. You then have to tap the filename a 2nd time to open it. To conclude, opening a file from the search screen is very unintuitive: "don't tap the icon and don't select the file beforehand, instead make sure to only tap the filename of an unselected (and synced) file to open it!" -- and does not really follow any file manager conventions. Thanks for listening, and please consider fixing this somewhat weird behavior of the search screen.
  10. Thank you Helen, will do so. By the way and apart from the (possibly small) problem I am having with it, Sync's instant file search is AWESOME
  11. I have tens of thousands of files synced on my devices. On Android, of course it's selective sync for storage reasons, and only used for just in case a file is needed on the go. So why on earth is it that (additionally to "sync" or "share") I can't OPEN a file from Sync's search screen on Android?
  12. OK thanks Helen, will do so. I guess the problem was that I started with Sync by following this guide: Quick guide to syncing ...because it says there: "This guide illustrates how to sync a folder between two computers in 5 easy steps", which exactly is what I had been after, but for a long time could not find a tool that would easily do it (until I found Sync). However, I completely missed out on the Identity stuff that way, and therefore did not pay attention to it when setting up sync on the two devices. Rather, I probably should have followed this guide from the start: Comprehensive guide to syncing (Desktop-Desktop) [Edit: no, probably this is the best starting point for setting up Sync Pro: Sync Private Identity & Linking My Devices] Thus, provided all of the above should be correct, I would like to suggest that the Quick guide should include a note saying that preferably the same identity should be used on both devices, because otherwise, advanced syncing will not work properly (as I had to learn the hard way). I would also like to point out that it is not so easy to find your way around the fact that apparently, four or five different keys (with up to eight different names) can play a role when setting up a private cloud with Sync: at least two device keys, or one device linking key (that also can be called "M-key") a personal license key, possibly some read and/or write keys for folders, and a device fingerprint key (which is sometimes also called "certificate" and/or "identity" instead) Thank you again and Best regards David -- [edit: after further reading and still trying to figure out how to set up my three devices, it seems that "device linking key ", "M-key", "fingerprint", "certificate" and "identity"are all only different names for the very same entity. This is extremely confusing for the new user, and really should be consolidated.]
  13. OK so while the name of the identity on the laptop is the same as on the PC, the fingerprints are completely different. Should the fingerprints be the same on both machines, provided I want to use only one Identity? If yes, I wonder how the different identities came about in the first place. I remember that I set up Sync on both devices and then simply shared a folder from the PC to the laptop via the "Share Folder -> Copy Read & Write Key" function on the folders tab. So somehow, the "Share Folder" approach seems not to be the proper way of setting up my private cloud, is it?
  14. Will have to check that and then come back, thank you.
  15. Thank you Helen. cause you don't have any other devices linked to your identity. there's only the laptop. But what about the PC -- the PC is also linked to my identity: ...as is the laptop: So there are two devices linked to my identity, aren't they? Therefore, the "New folders from other devices will be..." -setting should turn up on the laptop as well, shouldn't it?