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Disappointed Cat

Syncapp.zendesk Spam

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Can we please do something about the ticket system's automatic e-mails?

It's going haywire.

 

In the last ~24 hours I've got like 12 useless mails already.  :(

Things like "How would you rate the support?"

or "This request is automatically closed by a script due to inactivity."

 

Put me out of my misery!  :)

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Lighting, I've had the same - I suspect (although I'm sure the support team will confirm?) that they've been clearing up the system and "closing" a lot of old & now obsolete tickets!

 

Yesterday, I received a number of emails stating the following (each one relating to individual, and very old tickets)

 

Dear user,

 

This request is automatically closed by a script due to inactivity. If you have a problem with BitTorrent Sync, please, open a new ticket and describe the problem in details. Thank you.

 

Best regards,
Sync Support Team.

 

Today, 24 hours later, I've received follow up "How would you rate the support you received?" emails corresponding to each "closed" ticket.

 

As I say, I suspect the team are just clearing up & bulk closing really old tickets, but yeah, it confused me for a while too receiving emails about tickets that were several months old!

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Thanks Aaron and those of you who've brought this to our attention.  We are currently in the process of reorganizing our support processes, and the spamalanche of Zendesk emails is likely related to that.

 

Our apologies, and we'll figure out what's kicking these messages out and get it fixed.

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