Files Sync But Not Visible

[Merk7]

I am haviing an odd problem. A MSWord file created on Computer 1 syncs to Computer 2 and is visible in the BTS history on Computer 2. But the files are nowhere to be found on Computer 2. In other words, the file cannot be viewed or opened on Computer 2 using MSWord or File Explorer.

 

Any idea what would cause this or how to fix it? Thanks for your guidance.

[piotrnik]

can you find it in the .syncarchive folder?  something else may be causing it to be deleted. 

[Merk7]

Thanks for responding. No, the files are not in the .SyncArchive folder.

[spYro]

try to create a subfoldet and put the file there. Will the subfolder be created on computer 2? if yes, is the file still missing? the history is still buggy, so dont pay attention to it in this case.

[Merk7]

That worked flawlessly. Other files created on Computer 1 are also properly syncing to Computer 2. It appears that only some files are affected.

 

This may relate to a long-standing issue I have had with BTS. BTS will frequently sync hundreds of files in archive folders that exist on both computers and are unchanged. Not sure it is a related problem, but I toss it out as another symptom of the illness.

 

Thanks for your time and assistance.

 

Mitch

[RomanZ]

Mitch,

 

I encountered such behavior on Mac. Could you please try to open Console and navigate to folder to see that file indeed is not there? If it is true - I'd appreciate if you can collect debug logs from both computers so we can track what is happening to your document.

[Merk7]

I am on a PC, but had previously verified that the documents were not there. However, the documents are now there. They were missing for at least 4 days, then suddenly appeared. I cannot explain the behavior.