Merk7 Posted August 4, 2014 Report Share Posted August 4, 2014 I am haviing an odd problem. A MSWord file created on Computer 1 syncs to Computer 2 and is visible in the BTS history on Computer 2. But the files are nowhere to be found on Computer 2. In other words, the file cannot be viewed or opened on Computer 2 using MSWord or File Explorer. Any idea what would cause this or how to fix it? Thanks for your guidance. Quote Link to comment Share on other sites More sharing options...
piotrnik Posted August 4, 2014 Report Share Posted August 4, 2014 can you find it in the .syncarchive folder? something else may be causing it to be deleted. Quote Link to comment Share on other sites More sharing options...
Merk7 Posted August 4, 2014 Author Report Share Posted August 4, 2014 Thanks for responding. No, the files are not in the .SyncArchive folder. Quote Link to comment Share on other sites More sharing options...
spYro Posted August 4, 2014 Report Share Posted August 4, 2014 try to create a subfoldet and put the file there. Will the subfolder be created on computer 2? if yes, is the file still missing? the history is still buggy, so dont pay attention to it in this case. Quote Link to comment Share on other sites More sharing options...
Merk7 Posted August 4, 2014 Author Report Share Posted August 4, 2014 That worked flawlessly. Other files created on Computer 1 are also properly syncing to Computer 2. It appears that only some files are affected. This may relate to a long-standing issue I have had with BTS. BTS will frequently sync hundreds of files in archive folders that exist on both computers and are unchanged. Not sure it is a related problem, but I toss it out as another symptom of the illness. Thanks for your time and assistance. Mitch Quote Link to comment Share on other sites More sharing options...
RomanZ Posted August 6, 2014 Report Share Posted August 6, 2014 Mitch, I encountered such behavior on Mac. Could you please try to open Console and navigate to folder to see that file indeed is not there? If it is true - I'd appreciate if you can collect debug logs from both computers so we can track what is happening to your document. Quote Link to comment Share on other sites More sharing options...
Merk7 Posted August 6, 2014 Author Report Share Posted August 6, 2014 I am on a PC, but had previously verified that the documents were not there. However, the documents are now there. They were missing for at least 4 days, then suddenly appeared. I cannot explain the behavior. Quote Link to comment Share on other sites More sharing options...
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