Prompting for new identity - why?


hannahbanana

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Hi there

Running Resilio on OSX 

Today after rebooting, it's asking me to create a new identity, despite the fact that sync has been

- running on this machine for well over a year

- before I rebooted, sync had been completed for several minutes

- even if it wasn't complete, I should be able to reboot without losing all my settings?

This is about the third time this has happened on one machine or another over the past few months. I have over 12TB of data synced, and it takes forever to get caught up again. Can anybody

 -tell me how to recover my previous identity so I don't have to re-index etc

- tell me why this is happening so it doesn't happen again!?!?

Incredibly frustrating.

 

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Do you have any specific details that might help? like at least what OS it happened? 
As you correctly notices, Sync lost its settings - either they were deleted, moved, corrupt or not saved on quit. 
But actually it's bette to have a looks at debug logs to know why it happened in your particular case. So if you have logs form that moment, please submit them to the support right away. 

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