One folder (out of 13) having syncing problems?

[nmkaufman]

I have 13 read-only folder pairs, all on the same two computers.

 

Everything is working fine, with the exception of one pair.

 

Initial sync went fine, but now a few months later I'm getting "failed to download xxxx.xxx - initial recheck" over and over. For all new files.

 

I've checked folder permission settings on both computers. Everything looks good. The account running the Resilio service has sufficient access.

 

I've even tried removing the share from the destination computer, and re-adding/re-hashing, and I'm still having the same problem with new files.

 

Is there a way to enable more robust logging, so I can figure out what's going on?

[AlexC]

Could you please gather logs from both peers and send them to support?

[nmkaufman]

I actually figured it out while I was waiting for my account to get verified.

 

There is a bug in resilio when the root folder is more than one word. I renamed the root folder from "old movies" to "VHS" and now it works fine.

[AlexC]

4 hours ago, nmkaufman said:

There is a bug in resilio when the root folder is more than one word. I renamed the root folder from "old movies" to "VHS" and now it works fine.

Which OS are you using?

For example on Mac OS everything is ok.

[nmkaufman]

Both computers are running Windows 10 Pro x64 build 18362.418

 

It's possible there was something else involved, but I tried adding/removing the folder on both computers (with the original name) to no avail.

 

It was only after renaming the folder that it started syncing again.

 

I can't remember if I used Resilio to do the initial sync, either. 

 

I cloned most of the computers manually and only then joined them to Resilio to keep up to date, so the folder pair may have always been broken.