Thalon Posted April 9, 2015 Report Share Posted April 9, 2015 Hi guys, I've a problem on one of my windows clients:I'm missing the explorer context menu entries- Sync to this device- Remove from this device- Remove from all devices I do have:- Share with Bittorrent Sync The share-menu is also available on already synced folders.At the current state I can not sync a whole folder to my device. Selective Sync is enabled and the bts-File is downloaded on double-click. Does anyone have an idea how to get this entries? Reinstall didn't help and I can see the registration in ShellExView from Nirsofer, so it's a bit strange.. Quote Link to comment Share on other sites More sharing options...
Thalon Posted April 10, 2015 Author Report Share Posted April 10, 2015 As an addition:On my other computers the "main"-folders do have a small BTSync-Icon in Windows Explorer.This is missing on the computer where I have the problem.OS is Windows 8.1. Seems to be buggy? Quote Link to comment Share on other sites More sharing options...
Thalon Posted April 16, 2015 Author Report Share Posted April 16, 2015 As my trial period ends in a few days and there seems not to be any support when having serious bugs I think I will try to find another piece of software to buy/subscribe to.Thalon Quote Link to comment Share on other sites More sharing options...
teoky Posted July 10, 2015 Report Share Posted July 10, 2015 We have this same issue Quote Link to comment Share on other sites More sharing options...
Helen Posted July 10, 2015 Report Share Posted July 10, 2015 @all, check that you have SyncShellExtensionXXXXX.dll bewr BTSync in the folder where you've installed it. Relaunch explorer.exe Make sure that this folder has 'Sync all" disabled, and that it's not RO folder. Quote Link to comment Share on other sites More sharing options...
teoky Posted July 13, 2015 Report Share Posted July 13, 2015 Hello Helen Yes both SyncShellExtension64_33554560.dll and SyncShellExtension86_33554560.dll are there. Also tried restarting explorer.exe and restarting Windows and it still not working. Actually I wrote to Bittorrent Sync Support. They suggested the same thing as you so I explained that it didn't solve the problem. That was 3 days ago and we have had no further reply from Bittorrent Sync Support :/ Quote Link to comment Share on other sites More sharing options...
Helen Posted July 15, 2015 Report Share Posted July 15, 2015 teoky, Let's proceed in the ticket. A suggestion was provided there. Quote Link to comment Share on other sites More sharing options...
eldee Posted October 29, 2015 Report Share Posted October 29, 2015 (edited) teoky, Let's proceed in the ticket. A suggestion was provided there. What's the status of this? Kind of annoying that you took it to a private support ticket, others have the same problem after many months with no solution. Do you want us all to file support tickets and take up your time? What's the solution?? This is happening on all 5 of my windows machines with selective sync. Edited October 29, 2015 by eldee Quote Link to comment Share on other sites More sharing options...
Helen Posted October 30, 2015 Report Share Posted October 30, 2015 eldee, By now the reported issues are addressed and seem to be fixed, so make sure that you use Sync 2.2.5Also, please try these tips on fixing the issue.And if they do not help, yes please submit a ticket with a few screenshots and debug logs from at least one machine. Do not forget to mention this forum topic. Quote Link to comment Share on other sites More sharing options...
sup3rb0wlz Posted March 7, 2016 Report Share Posted March 7, 2016 This exact issue seems to be happening when you install BtSync as a service. I would like to have the service run on my NAS so that it doesn't need any attention. But I would also like to be able to right click and say sync to this device or remove from this device. I do not have the syncShellExtension..... File in my sync application folder. Quote Link to comment Share on other sites More sharing options...
Helen Posted March 9, 2016 Report Share Posted March 9, 2016 sup3rb0wlz, Those extensions are available only for OS X 10.10, and Windows. On NAS, Linux, or WebUI for Windows service, selective sync option is available from WebUI, starting from Sync v2.3 only. Quote Link to comment Share on other sites More sharing options...
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