TheFlow Posted December 28, 2017 Report Share Posted December 28, 2017 Hello, I have a problem on one of my Sync clients: It won't see other devices in "my devices" screen, and other devices don't display this client either. Worse, any added folder from other clients won't show, and any added folder in this client won't appear on others. Manually adding folder via key works. Apart from this, syncronization works well in this client as in others, for existing shared folders. This client is under windows 10 up to date, firewall has been disabled to try troubleshooting to no avail. Other clients don't have this problem between them. i've tried waiting for >24h but time didn't solve the problem. My sync runs on several platforms (Windows 10, Windows server 2010, Synology, Android). All versions are latest 2.5.x except on my NAS running DSM 5.2, for which only 2.4.4 is available. Any help appreciated, thanks in advance. Quote Link to comment Share on other sites More sharing options...
Helen Posted December 29, 2017 Report Share Posted December 29, 2017 12 hours ago, TheFlow said: It won't see other devices in "my devices" screen, ... Worse, any added folder from other clients won't show, and any added folder in this client won't appear on others. have you actually linked the devices with one identity? Looks like not. Quote Link to comment Share on other sites More sharing options...
TheFlow Posted December 29, 2017 Author Report Share Posted December 29, 2017 Yes, they've all been linked and used to see each other. I just double-checked, the name and fingerprint in "my devices" is the same. Quote Link to comment Share on other sites More sharing options...
Helen Posted January 4, 2018 Report Share Posted January 4, 2018 then please contact support, send the screenshot of "my devices" and debug logs from both peers. Thanks Quote Link to comment Share on other sites More sharing options...
TheFlow Posted January 4, 2018 Author Report Share Posted January 4, 2018 Ok will do, thanks for your reply! Quote Link to comment Share on other sites More sharing options...
TheFlow Posted January 6, 2018 Author Report Share Posted January 6, 2018 Just a follow-up. Support told me that my database for identity folder (.SyncUser####, where identity details are stored) was corrupt on PC's side. To fix that in Sync on PC in My devices, I had to select this device -> Unlink. After that re-link to NAS again and voilà! Support was very efficient and quick, thanks! Quote Link to comment Share on other sites More sharing options...
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