Helen
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Posts posted by Helen
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@ivarson, before updating, did you have big total amounts of upload/download bits? like, 10-15 Tb or around this?
If yes, then fix for this case is in 2.5.10. If not, please send the debug log to support. Thanks. -
19 minutes ago, Alejandor said:
If device A is linked to B, and then B is linked to C,
19 minutes ago, Alejandor said:C doesn't add A through its linking to B as a known device
that's the contradiction. You need to link A to B, and then C to B, so that C joins A+B pair. If you link A to B and then B to C, B will unlink from A and link to C just as you instruct.
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well, if those old versions do work for you, you can keep using these. But if anything breaks, support won't be debugging it and will suggest update in first place.
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If tips from Help Center didn't help, better contact support with logs from both peers. (it's one of the tips from help center as well)
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Quit Sync, go to storage folder, delete all .db files and all peers. It's not a designed way though, so better not use that frequently. But seems easier that reconnecting 20 folders. And yes, Sync will still need to reindex all the files build new database and merge folder trees.
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Have you also checked this thread?
On 12/17/2017 at 3:15 PM, hannahbanana said:Sync can't just fall back to the last saved version of the identity when this happens
well, actually it does. You can see two files sync.dat and sync.dat.old. The latter is the 'last saved version of the identity'. If both are corrupt and nonreadable, you're prompted for new identity. So you might want to backup these two somewhere
On 12/17/2017 at 3:15 PM, hannahbanana said:resilio sync etc there do seem to be backups that Sync is creating
I guess you're talking about sync-v2.X.X-######.backup folder? It's created after each update, just in case, but Sync does not look into it.
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take notice of who you link to who, it matters here. I suppose that first you link your phone to some some deviceA, and then re-link it to deviceB instead of linking deviceB to mobile+deviceA pair. see here for details
(1) appends cause, i guess, selected linked move is Synced on desktops, or your have Simple mode on the phone. Folders will be connected to the given default dir, where there's already a folder with same name. see here for details.
Folder can have more peers that devices in "My devices" list. It's totally OK, depending on whether you link devices or just share the folder.
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the fix will be included into the upcoming major update. Sorry for the inconveniences.
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Dear community,
Sync 2.5.10 is now available. You can get it via direct links below or from official download page. Build is not yet available via auto-update.
Direct Download Links:- Installer for Windows: x86 installer x64 installer
- Package for OS X: OS X package
- Gzip archive for Linux: arm armhf i386 x64 glibc23_i386 glibc23_x64
- Gzip archive for FreeBSD: i386 x64
- Android 2.5.9.
A list of what's new, improved, changed, and fixed in this version is available in the change log.
OS X icon fix is not included here!
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to sum up:
1) some two files or more don't sync to the RO NAS
2) RO NAS shows "indexing" all the time.- in share prefs on RO NAS enable "Overwrite any changed file" if it's not already enabled.
- the constant indexing you see might be periodic rescan. It starts every 10 minutes. Will take long with that many files you have.what are the symptoms of that loop?
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unfortunately, no. there's no such option.
To save to save space, you friend might want to use Selective Sync and download only the necessary files. Your friend will need Pro license for that feature.
Or you can make use of "Share files" option and only send wanted files to your friend. In this case you'll need Pro license.In Free version you can copy the files, destined for your friend, to a separate directory and share it, so that they don't have to sync all other files.
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Dear Alexander,
Sorry to create the image of krivorukih pogromistov. Can you please contact support with full logs? Your case needs individual investigation. Thank you.
Please note, that 'identity lost' does not cause deletion of files from drive, if that's what you mean with "16 TB in 12 shares - lost". "identity lost" only causes shares removed from Sync, not files removed from drive.
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disable it, quit Sync through "Exit" option, don't force kill it.
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Sync is opposed to cloud storages and is not in any way integrated with these. You may share the local files through links though, right click on the file -> Share with Resilio Sync.
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Please see here
https://help.resilio.com/hc/en-us/articles/204762319-How-can-I-improve-data-transfer-sync-speed-
https://help.resilio.com/hc/en-us/articles/205450195-Download-upload-speed-is-very-slow
if nothing helps, contact support with debug logs from all pees affected and hardware info from the NAS, especially CPU and RAM % when you see the slow speed -
Unfortunately, not much can be done by Resilio's team to fix this new feature of Windows. Looks like only some apps get affected, not all. Please see here, for example,
http://www.winhelponline.com/blog/stop-auto-reopen-programs-restart-windows-10/Thank you.
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1) Archive folder - how many files there?
2) that queue is the number of files that sync want to upload at this given moment. It does not indicate the total number of files indexed. -
1) no, you can give the link to as many peers as you want. But same as with shared folders, only 100 peers can sync at a given moment. 101st will have to wait till anyone from frist 100 will go offline.
2) yes, provided they can connect to each other
3) No, unless they've received "share file" link, then see q2). -
We've added fixes to this part of code so that it won't happen anymore.
Sorry that you've encountered it, accept our sincere apologies, and thank you for bringing team's attention to this.
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Published. @YoBi, no need to update for you.
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You don't mean that you uninstall the user's app while being logged in as admin, do you? I don't think it's possible. You uninstalled it when logged in as user, right?
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8 hours ago, John O said:
is it possible to set the scan to 0 for just one folder?
No. You either disable it for all or keep it for all.
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Have you already seen suggestions form the Help center?
https://help.resilio.com/hc/en-us/articles/204762319-How-can-I-improve-data-transfer-sync-speed-https://help.resilio.com/hc/en-us/articles/205450195-Download-upload-speed-is-very-slow
This behavior may indicate that the receiving side is not fast enough to process all the files that arrive, thus it suspends the transfer. Better send the debug logs from both peers to support.
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looks like it may happen if one of the registry keys gets either deleted or becomes in any other way unavailable:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\Resilio Sync , param InstallLocationWe'll add some extra checks to avoid cases like this.
Android version forgets all but last linked device
in Sync Troubleshooting
Posted
you scan the QR code from desktop - you link phone TO desktop. Desktop takes over the phone and propagate its folders (and possibly other linked devices) to the phone. The phone just joins the desktop.
If you want to link desktop TO the phone, you need to take the key from the phone: My devices -> link (at the upper right) -> three_dots_menu (at the upper right) -> show key. Copy and send it to desktop, paste to Sync there. desktop will link TO the phone. The phone will send all its folders (and possibly other linked devices) to the desktop.