Can't Sync Files Created On Android

[leopinheiro]

Hi, I put a file in an advanced folder on Android, and a .bts file showed up on Windows. Selective syncing is enabled in Android and disabled in Windows. On Windows, when I double click on the .bts file, it says "File is already on queue", but never downloads it (note that selective sync was never enabled on Windows).

 

Other than that, synchronization works between these 2 devices *if* I first create the file on Windows (not on Android).

[Helen]

leopinheiro,

 

with Selective Sync OFF on windows, all files are added to download queue automatically. So after you click on the bts, you get"File is already on queue" - cause it's indeed already there.

However there are multiple reasons why the file is not downloaded automatically. Can you please share few details about your setup, Sync version, type of files affected? Is Android - RW peer? 

It would be great if you could send the debug logs from both peer to support . Please mention that it comes from this forum topic. 

[leopinheiro]

leopinheiro,

 

with Selective Sync OFF on windows, all files are added to download queue automatically. So after you click on the bts, you get"File is already on queue" - cause it's indeed already there.

However there are multiple reasons why the file is not downloaded automatically. Can you please share few details about your setup, Sync version, type of files affected? Is Android - RW peer? 

It would be great if you could send the debug logs from both peer to support . Please mention that it comes from this forum topic. 

Windows: 2.2.5 (130), Selective Sync OFF

Android: 2.2.2 (376) - linked device to Windows, so it has read-write permission, configured with Selective Sync ON

 

All the 5 .pdf files that I add on the Android become a .bts file on Windows, and they never get synced. I have not tried other file extensions.

 

OK, so the procedure is the following:

1) On Android, I put a .pdf file inside the folder (using the file manager, not BitTorrent Sync).

2) A .bts file shows up on Windows but never gets synced.

3) The .pdf appeared on Android Sync as an unsynced file. I click the file and it is waiting to sync.

4) This file IS inside the Android folder, and I can open it using the file manager.

5) This thing happed with 3 files but now I cannot reproduce it with a fourth file.

I've just created Request #34133 with Windows logs, and I've sent Android logs as well.

 

Thanks

[Remirus]

leopinheiro, we've received your request with logs. Let's continue further discussion in the support system.