yhsvl Posted March 22, 2016 Report Share Posted March 22, 2016 Hi all, I've been using the program since the original version available to the public and it has been an amazing time saver! I work on photos on both my macbook and iMac often alternating, and it syncs whatever new images I take and the XMP file updates as I post process. Unfortunately for some reason I have had my files being sent to the archive when both computers are on, and it seems to be occurring for no reason as I have not changed any storage solutions recently or anything. At one point my drive with 500gb of files showed only 40gb left on the drive, yet when I hit get drive info it would still imply it has all 500gb. Thankfully it isn't deleting the files entirely, but I have had to purchase another backup drive as I'm afraid my current RAID backup will be useless if my files delete and are synced to delete, the archive was a savior in that case. Is this an issue that anyone else has experienced recently? It happened before I updated my Sync to 2.35 and has occurred twice since, I need this program to function for me and not have to spend time moving files back into their original folders from the archive. Any help would be greatly appreciated! Love Sync and hope to solve this soon Quote Link to comment Share on other sites More sharing options...
RomanZ Posted March 23, 2016 Report Share Posted March 23, 2016 @yhsvl Thank you for your feedback. We'll be happy to find out what happened. Could you please collect debug logs ASAP (if Sync is running they keep rotating and may kick out archiving event) and send to use? We need logs from both your computers. For ease of analysis let us know a file or two that were sent to archive. When sending logs, mention this forum topic so we can identify you. Quote Link to comment Share on other sites More sharing options...
yhsvl Posted March 24, 2016 Author Report Share Posted March 24, 2016 Awesome thanks so much, I've made logs but one won't upload as it is 12mb, should I be putting it in a dropbox or possibly deleting the earlier characters to make it a transferable size on the website? Quote Link to comment Share on other sites More sharing options...
Helen Posted March 24, 2016 Report Share Posted March 24, 2016 yhsvl, got your ticket. will proceed there. Quote Link to comment Share on other sites More sharing options...
Helen Posted March 30, 2016 Report Share Posted March 30, 2016 Appears that after waking MacBook up, USB drive was not yet completely initialized when Sync continued its work from the moment where it was interrupted. First initializing the drive and then starting Sync seems to be a workaround. Quote Link to comment Share on other sites More sharing options...
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