relayhoster Posted October 16, 2016 Report Share Posted October 16, 2016 Hello, Resilio does not start under Sierra. I double click on it an nothing happens. No Resilio process in activity monitor. I re-installed with no success. Is that a known problem or does anybody have an idea what could be wrong? Thanks in advance! Quote Link to comment Share on other sites More sharing options...
wsftech Posted October 16, 2016 Report Share Posted October 16, 2016 I'm having the same problem. In sync.log, I get "assert failed /Users/jenkins/workspace/Build-Sync-Mac/DesktopUI/DesktopUI.cpp:83" Quote Link to comment Share on other sites More sharing options...
relayhoster Posted October 16, 2016 Author Report Share Posted October 16, 2016 (edited) Thanks for your answer. Where can I find the log file? I do not seem to have one... EDIT: Found. Contains only [21:24:47.972] Debug log mask has been set to 80000000 [21:24:47.972] Features mask has been set to 0 for each start. Seems that I disabled logging. Very smart Edited October 16, 2016 by relayhoster Quote Link to comment Share on other sites More sharing options...
wsftech Posted October 16, 2016 Report Share Posted October 16, 2016 I'm using ssh to access the /var/log subsystem. Quote Link to comment Share on other sites More sharing options...
relayhoster Posted October 17, 2016 Author Report Share Posted October 17, 2016 Well, whatever the reason for this probem is, it demonstrates impressively that I can not rely on Resilio to keep my data. Too sad. Quote Link to comment Share on other sites More sharing options...
relayhoster Posted October 18, 2016 Author Report Share Posted October 18, 2016 Are we the only people who can not start Resilio anymore? Resilio team, anyone with an idea? Quote Link to comment Share on other sites More sharing options...
Helen Posted October 19, 2016 Report Share Posted October 19, 2016 @all, launch it from Terminal, and see what output you get ( /Applications/Resilio\ Sync.app/Contents/MacOS/Resilio\ Sync ). If anyone could send the whole log file to us, not a line, that would be great, indeed. Check storage ~/Library/Application Support/ Resilio Sync and see if you have a foo.conf file there. Perhaps, there is some invalid config, that cannot be parsed at start, and Sync fails. If this is the case, you'll see it reported in Terminal as advised above. @relayhoster, when reinstalling, did you also clear the storage in ~/Library/Application Support/ Resilio Sync? If not, please do. But before doing it, enable logging, reproduce it and send to us You can also enable logging if you edit debug.txt there: put FFFFFFFF in first line, and 0 in second line. @wsftech, That line means that some of the html, or parameters were not parsed. Do you launch Sync remotely? How? Check that you have file /Applications/Resilio Sync.app/Contents/Resources/ui.zip and please calculate its md5 (in Terminal you can do "md5 /Applications/Resilio\ Sync.app/Contents/Resources/ui.zip", without quotes. Quote Link to comment Share on other sites More sharing options...
relayhoster Posted October 19, 2016 Author Report Share Posted October 19, 2016 (edited) Thank you, Helen. PROBLEM SOLVED! Launching from terminal gave me "Can't lock pid file. It seems Resilio Sync is already running with pid 54496" That was a great hint. I looked into Activity Monitor and did not find that process or any process related to Resilio. Then I did sudo ps aux | grep esil and found xxx 36581 0,0 0,3 2558260 23044 ?? Ss 8:39am 0:00.56 /Applications/Resilio Sync.app/Contents/PlugIns/FinderExtension.appex/Contents/MacOS/FinderExtension xxx 81632 0,0 0,1 2564404 4664 ?? Ss So07pm 0:02.20 /Applications/Resilio Sync.app/Contents/PlugIns/FinderExtension.appex/Contents/MacOS/FinderExtension xxx 85913 0,0 0,1 2564404 4676 ?? Ss 11Okt16 0:04.74 /Applications/Resilio Sync.app/Contents/PlugIns/FinderExtension.appex/Contents/MacOS/FinderExtension xxx 31664 0,0 0,1 2564480 4860 ?? Ss 3Okt16 0:09.69 /Applications/Resilio Sync.app/Contents/PlugIns/FinderExtension.appex/Contents/MacOS/FinderExtension xxx 31540 0,0 0,0 3287988 868 ?? Ss 3Okt16 0:09.01 /Applications/Resilio Sync.app/Contents/Frameworks/Breakpad.framework/Versions/A/Resources/crash_report_sender.app/Contents/MacOS/crash_report_sender /Users/xxx/Library/Application Support/Resilio Sync//Config-rgYgsw I killed the process related to the last line (crash_report_sender.app) and tried to launch Resilio Sync. Guess what, it works again! Yes! Two things would be interesting to know: Is it OK to have four Finder Extension processes running? Resilio told me that there was a process with ID 54496, but there wasn't. Is 54496 a crashed former instance which wasn't able to delete it's pid file? Thanks again for the great support. I hope the problem does not occur again. Edited October 19, 2016 by relayhoster Quote Link to comment Share on other sites More sharing options...
Helen Posted October 20, 2016 Report Share Posted October 20, 2016 19 hours ago, relayhoster said: Is it OK to have four Finder Extension processes running? it's managed by mac, not by Sync. I guess, if Sync was not quit correctly, the corresponding plugin keeps running. So you can close Sync and kill all Sync Finder Extension in Activity monitor. After that go to System Preferences -> Extensions -> Finder and uncheck/check Resilio Sync there. Quote Link to comment Share on other sites More sharing options...
wsftech Posted October 25, 2016 Report Share Posted October 25, 2016 On 10/19/2016 at 5:26 AM, Helen said: @all, launch it from Terminal, and see what output you get ( /Applications/Resilio\ Sync.app/Contents/MacOS/Resilio\ Sync ). If anyone could send the whole log file to us, not a line, that would be great, indeed. @wsftech, That line means that some of the html, or parameters were not parsed. Do you launch Sync remotely? How? Check that you have file /Applications/Resilio Sync.app/Contents/Resources/ui.zip and please calculate its md5 (in Terminal you can do "md5 /Applications/Resilio\ Sync.app/Contents/Resources/ui.zip", without quotes. When I launched it from a command line, I saw that it was a stuck pid lock file error. Removed the lock file (after confirming that process was indeed dead), and Resilio started right up. So it's possible that 2.4.1 has broken lock detection logic. (Usually it could/should check to confirm whether the pid is actually running.) Quote Link to comment Share on other sites More sharing options...
chmars2020 Posted November 2, 2016 Report Share Posted November 2, 2016 Is a bugfix coming? Quote Link to comment Share on other sites More sharing options...
Guillem Posted January 30, 2017 Report Share Posted January 30, 2017 So, I followed all the steps and the problem persist: Clean up library, reinstall.. This is the log: [15:21:03.506] Debug log mask has been set to FFFFFFFF [15:21:03.506] Features mask has been set to 0 [20170130 15:21:03.506] test sha1: AE5BD8EFEA5322C4D9986D06680A781392F9A642 [20170130 15:21:03.506] test sha2: 630DCD2966C4336691125448BBB25B4FF412A49C732DB2C8ABC1B8581BD710DD [20170130 15:21:03.506] test aes: 0A940BB5416EF045F1C39458C653EA5A07FEEF74E1D5036E900EEE118E949293 [20170130 15:21:03.506] File limit: 8192 [20170130 15:21:03.506] diskio_controller created [20170130 15:21:03.508] register diskio completion queue with id 1 [20170130 15:21:03.508] PLC[0x00006000000b3fe0] binding on 0.0.0.0:42852 [20170130 15:21:03.508] D! Socket::listen[0x00006000000b3fe0][7] bound listening socket 7 to IP 0.0.0.0:42852 [20170130 15:21:03.508] UDP: bound listening socket 8 to IP 0.0.0.0:42852 [20170130 15:21:03.509] register diskio completion queue with id 2 [20170130 15:21:03.509] Unsupported or empty sync.dat file [20170130 15:21:03.509] My PeerID: 1066F1C9FA16E403B8EABDAD2AF94D131862254E [20170130 15:21:03.510] LC: LoadLicenses: there is no pro license [20170130 15:21:03.510] setup socket 15 for local peer discovery for 127.0.0.1: success [20170130 15:21:03.510] setup socket 16 for local peer discovery for 192.168.167.25: success [20170130 15:21:03.511] Scheduler: Apply global rule, download limit: -1, upload limit: -1 [20170130 15:21:03.511] CoreState: Total memory: 17179869184, used by Sync: 16310272, percentage used: 0.09 [20170130 15:21:03.511] message thread start Show/hide And this is the result from the Terminal: 2017-01-30 15:12:32.756 Resilio Sync[61007:12406679] *** WARNING: Method convertPointToBase: in class NSView is deprecated on 10.7 and later. It should not be used in new applications. 2017-01-30 15:12:32.782 Resilio Sync[61007:12406679] *** Terminating app due to uncaught exception 'SUNoFeedURL', reason: 'You must specify the URL of the appcast as the SUFeedURL key in either the Info.plist or the user defaults!' Show/hide *** First throw call stack: ( 0 CoreFoundation 0x00007fffb3077e7b __exceptionPreprocess + 171 1 libobjc.A.dylib 0x00007fffc7c62cad objc_exception_throw + 48 2 CoreFoundation 0x00007fffb30f699d +[NSException raise:format:] + 205 3 Sparkle 0x0000000102ff71b1 -[SUUpdater feedURL] + 340 4 Sparkle 0x0000000102ff5e50 -[SUUpdater putFeedURLIntoDictionary:] + 55 5 libdispatch.dylib 0x00007fffc85100b8 _dispatch_client_callout + 8 6 libdispatch.dylib 0x00007fffc851d068 _dispatch_barrier_sync_f_slow_invoke + 295 7 libdispatch.dylib 0x00007fffc85100b8 _dispatch_client_callout + 8 8 libdispatch.dylib 0x00007fffc851db4b _dispatch_main_queue_callback_4CF + 925 9 CoreFoundation 0x00007fffb302d529 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9 10 CoreFoundation 0x00007fffb2fee46d __CFRunLoopRun + 2205 11 CoreFoundation 0x00007fffb2fed974 CFRunLoopRunSpecific + 420 12 HIToolbox 0x00007fffb2579acc RunCurrentEventLoopInMode + 240 13 HIToolbox 0x00007fffb2579901 ReceiveNextEventCommon + 432 14 HIToolbox 0x00007fffb2579736 _BlockUntilNextEventMatchingListInModeWithFilter + 71 15 AppKit 0x00007fffb0b1fae4 _DPSNextEvent + 1120 16 AppKit 0x00007fffb129a21f -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2789 17 AppKit 0x00007fffb0b14465 -[NSApplication run] + 926 18 AppKit 0x00007fffb0aded80 NSApplicationMain + 1237 19 Resilio Sync 0x0000000102a8cd47 Resilio Sync + 855367 20 libdyld.dylib 0x00007fffc8546255 start + 1 21 ??? 0x0000000000000001 0x0 + 1 ) libc++abi.dylib: terminating with uncaught exception of type NSException Show/hide Quote Link to comment Share on other sites More sharing options...
Helen Posted February 1, 2017 Report Share Posted February 1, 2017 @Guillem, check direct messages. UPDATE: Guillem's case is fixed. The problem was in third-party libraries, being too old and had an issue. Quote Link to comment Share on other sites More sharing options...
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