rwz Posted May 26, 2017 Report Share Posted May 26, 2017 Hello, We have been using the free version of Sync for several years to sync data between our file server (Windows Server 2012) and our graphic designer who works out of her house. Today I decided to upgrade to Resilio Sync and purchased the $29 /month plan. I am now seeing an error message that says "Your Sync business license doesn't support Windows Server or Linux (x86 or x64) (I have attached the error). Our shares are just sitting in the "Stopped" state right now. I've searched all over and I cannot find anything about a "Server" license. I have searched and I cannot find anything that talks about "Server" licensing. After the error I did find a reference to Windows Server in the EULA, but it doesn't go into a whole lot of detail. Does anyone have any info on this, or potential licensing costs? Thank you in advance! Quote Link to comment Share on other sites More sharing options...
Moe Posted May 27, 2017 Report Share Posted May 27, 2017 You probably need a Sync for Business License: https://www.resilio.com/sync-business/ Quote Link to comment Share on other sites More sharing options...
02384098203948234 Posted May 27, 2017 Report Share Posted May 27, 2017 On 26.5.2017 at 8:12 PM, rwz said: Hello, We have been using the free version of Sync for several years to sync data between our file server (Windows Server 2012) and our graphic designer who works out of her house. Today I decided to upgrade to Resilio Sync and purchased the $29 /month plan. I am now seeing an error message that says "Your Sync business license doesn't support Windows Server or Linux (x86 or x64) (I have attached the error). Our shares are just sitting in the "Stopped" state right now. I've searched all over and I cannot find anything about a "Server" license. I have searched and I cannot find anything that talks about "Server" licensing. After the error I did find a reference to Windows Server in the EULA, but it doesn't go into a whole lot of detail. Does anyone have any info on this, or potential licensing costs? Thank you in advance! 2 4 hours ago, Moe said: You probably need a Sync for Business License: https://www.resilio.com/sync-business/ He is already a Business Basic user. Quote Link to comment Share on other sites More sharing options...
Moe Posted May 28, 2017 Report Share Posted May 28, 2017 @ellw I wouldn't bet on that. I spun up a fresh Windows Server 2012 machine and installed Sync Business on it. Upon starting Sync the first time I got the same error as the OP. Meaning that this error is not an error with a current license. I was able to just click the X in the top right corner and Sync continued to work for me. When I then went into the Settings Panel in Resilio Sync -> License it just stated that my trial will end in 14 days. So my guess is that the Sync team wants to highlight the need for a different license. I find the wording quite confusing. Ok so there seems to be a bug in Sync when you try to use the 14 day trial. You can't sync any data until you apply a proper license - I just tested it with testing license. Actually it's not a bug. It is intended like that. Also I have already reported it to the team. Maybe one of them will be posting something sometime next week. But my initial statement is still correct: you need a Business license to get Sync to work on a Windows Server. You can however install the Home Use version of Sync. That will also work. But that would probably violate the EULA and TOS so... ¯\_(ツ)_/¯ Quote Link to comment Share on other sites More sharing options...
LegacyCode Posted May 30, 2017 Report Share Posted May 30, 2017 I also got this message after upgrading. We purchased a business/team subscription but were still getting this message. I was just told by support that servers are no longer supported unless you get the minimum $199/month Business Accelerator plan. If this is true, they just lost a customer. Quote Link to comment Share on other sites More sharing options...
RomanZ Posted May 31, 2017 Report Share Posted May 31, 2017 @rwz @ellw @LegacyCode Could you please open a ticket for me in our Help Desk? Please mention me and this forum topic in message body. I'll do my best to help you. Quote Link to comment Share on other sites More sharing options...
Helen Posted June 14, 2017 Report Share Posted June 14, 2017 @all, On 5/28/2017 at 3:39 PM, Moe said: But my initial statement is still correct: you need a Business license to get Sync to work on a Windows Server. Not exactly. You need Business Accelerator to use Sync on a Server operating system - any WinServer and a Linux with non-arm arch. See it explained here. We'll later add the clear statement to the site. On 5/28/2017 at 3:39 PM, Moe said: I was able to just click the X in the top right corner and Sync continued to work for me. Actually, license will get applied, but none of the Pro features will work - sharing files and advanced folders will be stopped, linking devices will not work, etc. Quote Link to comment Share on other sites More sharing options...
Somatime Posted June 29, 2017 Report Share Posted June 29, 2017 I have an AWS hosted Windows Server 2016 instance that I share with another user. I was going to sign up for a Resilio Sync Business Basic subscription that the two of us could share to sync 1 folder between the instance and our desktops. Does this mean that I actually have to pay $199 per month to get a license that will work on the AWS instance? It's a small business, so I assumed using Pro Home would violate the TOS, which is why I was going to go with Buisiness Basic. Quote Link to comment Share on other sites More sharing options...
Somatime Posted June 30, 2017 Report Share Posted June 30, 2017 After re-reading all of the comments, it seems clear to me that the answer to my question is "yes." I cannot justify spending 5 times the monthly cost of my AWS instance for synchronization software, so I will seek an affordable solution elsewhere. Quote Link to comment Share on other sites More sharing options...
Helen Posted June 30, 2017 Report Share Posted June 30, 2017 Support for Server OS for Business license was introduced a while ago If you go to https://www.resilio.com/buy/sync-business/?seats=5 pricing plan, you will see a link to the plan with Server OS support. It's a bit more expensive than Basic plan, but cheaper than Accelerator. Quote Link to comment Share on other sites More sharing options...
Somatime Posted June 30, 2017 Report Share Posted June 30, 2017 10 hours ago, Helen said: Support for Server OS for Business license was introduced a while ago If you go to https://www.resilio.com/buy/sync-business/?seats=5 pricing plan, you will see a link to the plan with Server OS support. It's a bit more expensive than Basic plan, but cheaper than Accelerator. Thank you for pointing me to that. Quote Link to comment Share on other sites More sharing options...
mr.canada Posted July 17, 2017 Report Share Posted July 17, 2017 Can you explain if this relates to Mac users at all? Apple no does not have a "server" version of their OS, but they do have a $20 app in the App Store that helps you configure filesharing and other "server-like" features. Does this count as a workstation or a server? Quote Link to comment Share on other sites More sharing options...
Helen Posted July 18, 2017 Report Share Posted July 18, 2017 it does not relate to Macs. Sync considers server OS are Windows Server family and all Linux x64 and x86 arch. Quote Link to comment Share on other sites More sharing options...
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